Business Applications Manager

The Business Applications Manager will support Olo’s Sales Operations & Analytics team with building and maintaining the Revenue Systems that accelerate our team. We want someone who is passionate about system capabilities, supporting internal customers, and reducing the seller burden.Reporting to the Sr. Director, Sales Operations & Analytics, you will work cross-functionally to gather, understand, and interpret business requirements for revenue processes, and implement these into system capabilities.You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.What You'll DoPartner with the Revenue Systems team to collaborate on team dependencies and build a community of practiceWork closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted technical advisor in system processesOversee and manage Olo’s Salesforce Administrator to build and maintain Salesforce solutions that accelerate our teams across our sales organizationPerform analysis of business requirements and recommend process or platform solutions and enhancements to internal stakeholdersRecommend and drive alternative technical solutions and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific cross-functional stakeholder needs and provide best of breed practice technology solutionsWork with various data groups to understand cross-functional data requirements and encourage data driven decision making in the delivery of business solutions (process and/or technology)Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitmentPerform ad-hoc analyses of technology effectiveness to support ongoing strategic and tactical business initiativesDefine functional requirements, process flow diagrams and clear and concise user stories to deliver a scalable solution to the business goalsWhat We'll Expect From You5+ years of experience across Revenue Enterprise Applications support including: Salesforce.com, Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems3+ years of experience analyzing business requirements, developing, documenting, and implementing process flows and solution designsExperience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutionsExpertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)Experience with supporting technologies such as JIRA, Snowflake, Tableau, Lucidchart, SOQL, SQLExperience working with agile methodologies and release planningExperience self-managing projects in a fast-paced and dynamic environment, including developing project /sprint plans and reporting project status to executivesAbout OloOlo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!Our best estimate of the compensation range for this opportunity is $99,500-$135,850 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.We encourage you to apply!At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.California Residents: CCPA notice