Business Insights Analyst

Department: Business InsightsEmployment Type: Full TimeLocation: Dublin 18DescriptionThe Business Insights team collaborates with departments across the company, analysing widely differing data sources and providing actionable insights designed to improve the company’s proposition and performance. We transform and model our data until it is in the format required for analysis. We drive ever greater understanding of business performance, customer behaviour, and the impact of proposed and actual changes to our strategies. We execute ad hoc analysis on a range of topics to help inform C-suite decision-making.The ideal candidate to join our team is curious, gets excited by puzzles, and has experience analysing commercial data. They use their initiative to ascertain what is required to help progress the company. They are able to present their findings in a clear and concise manner.Role PurposeIn this role you will perform complex analysis on large data sets using appropriate data analysis techniques and tools. You will turn the findings of that analysis into actionable insights. You will write SQL code to extract and structure data and present your analysis visually, either through Powerpoint or Power BI. You will work with stakeholders to understand their needs, leveraging existing knowledge and approaches where possible, and building new approaches where appropriate. You will specialise in customer retention data, but also work across other topics (e.g. customer acquisition and customer contact reasons) and will interrogate data quality and validity in the process.Key ResponsibilitiesIdentify, interpret and analyse relevant data to drive business goalsTurn data into actionable insightsAnalyse customer behaviour from a variety of angles: scoping, data extraction & structuring through SQL code, data analysis and visualisation, dissemination of results and recommendationsDevelop excellent working relationships with stakeholdersAssist senior stakeholders in the business with ad-hoc analysis and insights when requiredSkills, Knowledge and ExpertiseMinimum of two years working with data, either in industry or in postgraduate workHighly analytical with excellent problem-solving abilitiesProven ability to juggle multiple projects and prioritise based on commercial impactStrong data visualization skills with ability to present data in a logical & meaningful wayExcellent communication skills with ability to explain complex or technical concepts to a wide range of audiencesComfortable manipulating and analysing complex, high volume data from varying sourcesStrong business acumen with ability to translate a business problem into an analytics problem.Self-starter with the ability to learn autodidacticallyBenefitsCompetitive salary & bonus structurePension Contribution SchemeDiscounted Health Insurance Group Scheme with Laya Healthcare.TELUS Health Employee Assistance Programme (EAP)Great career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.Modern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Tax Saver Travel Tickets & Bike to Work Scheme