Business Office Head

The Business Office Head within Investor Services Operations at Citi Service Centre Poland will be responsible for supporting the overarching business needs of the operations. A key aspect of the role involves confident and sensitive engagement with a broad spectrum of internal and external stakeholders across the organization, ensuring the delivery of high-quality outcomes. The individual will contribute significantly to the business's vision and strategy through active participation in various management forums and by fostering strong partnerships. The overarching goal is to ensure the smooth and efficient functioning of the Investor Services Operations, which is a global unit handling securities and fund accounting services across multiple product lines, with a focus on accuracy and timely delivery in a rapidly evolving market.Key Responsibilities:Act as a primary liaison between the Investor Services Poland Site Head and the broader management team, ensuring the achievement of key targets and deliverablesProvide comprehensive support for communications, monitoring, reporting, people strategy, and other business office-related initiativesDevelop and consistently maintain standard presentation materials suitable for internal and client-facing decksAssist the Global Business Office with critical activities such as headcount activity tracking and analysis, managing investment spend, and ensuring the delivery of efficiency saves against targets for the Investor Services business globallyOversee the administration & executive support and training teams, ensuring their effective operationCoordinate the production of all necessary submissions for the business review decksActively participate in and influence management discussions, contributing to overall strategy and approachLead the business communications strategy, encompassing the creation of internal and external communications, memos, PowerPoint presentations, internet/intranet content, applications, and collaborate contentEfficiently manage and address ad-hoc queries from senior management in a structured and timely mannerQualifications:English and Polish are a must5-7 years of relevant experience, preferably in the Financial Services environmentKnowledge of Fund and Custody Products desiredDemonstrable ability to interact with senior managementStrong numerical, logical and analytical skillsGood organizational skills with the ability to work under pressure and prioritizeEffective communication skillsPositive and dynamic attitude to workWhat we Offer:Competitive salary connected with annual salary review and discretionary annual performance bonusSocial benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)Hybrid model of work – from modern offices and from home, flexible working hours Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage withStructured onboarding process and extensive training offering (e.g. including Udemy, Degreed)Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideasUnlimited development opportunities within Citi global network.Exposure to a wide range of internal stakeholders as well as to senior managementŁ1------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Business Planning & Analysis------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.