Business Operations Analyst

PositionBusiness Operations AnalystJob DescriptionThe Business Operations Analyst is a pivotal role responsible for driving the successful implementation, optimization, and governance of supply chain solutions. This position combines project management expertise, supply chain process optimization, and data-driven decision-making to deliver value-added services to customers and internal stakeholders. The role requires a proactive approach to identifying opportunities for improvement, managing complex ERP configurations, and ensuring alignment across departments to meet customer requirements and business objectivesWhat You Will Be Doing at Arrow?Project ManagementOwnership of the implementation and ERP configuration of new Supply Chain engagements or complex solutions & system set-upsLeading projects across various departments and stakeholders to ensure alignment and timely execution of required tasksReview, maintenance and governance of existing customer engagements, ensuring that the solution meets the engagement goals. Supply Chain OptimizationProactively identify opportunities to improve existing engagementsSupport the development of new and enhanced Supply Chain tools that are supported by the ERP systemSupporting the other departments with operational value-add and expertise in handling complex solutions and system processesBuilding the support infrastructure for the growing ‘Services’ portfolio in EMEAData Analysis & ReportingUtilize advanced analytic tools to generate insights from supply chain dataReporting on engagement key performance metrics, both through report outs and joining business reviews. Identifying (and where necessary, escalating) non-conformance to expectations or terms and conditionsInventory ManagementSubject matter experts of the end-to-end Consignment processExecution of controlled tasks such as Consignment stock adjustments or fee-for-service invoicingCollaboration & CommunicationCoaching the sales organisation in the day-to-day management of their Supply Chain customersLiaison with other Arrow teams to ensure that the business systems are aligned in meeting the customer requirements. What Are We Looking For? Analytical Skills:Ability to analyze complex and sometimes ambiguous data sets to identify trends, inefficiencies, and opportunities for improvementProficiency in using data analysis tools like Excel or Power BIStrong problem-solving skills to address supply chain challenges effectively Communication Skills:Fluent English (written and spoken), with a secondary European language as a bonusClear and effective communication with stakeholders across departments, including procurement, logistics, and salesPresentation skills to share insights and recommendations with stakeholders Technical Proficiency:Familiarity with supply chain management software (e.g., Oracle)Understanding of inventory management systems, supply chain and manufacturing practices and demand forecasting tools Organizational Skills:Strong attention to detail to ensure accuracy in task executionAbility to manage multiple priorities and deadlines in a fast-paced environmentStrategic thinking to align supply chain operations with business goals Collaboration & Teamwork:Working effectively with cross-functional teams to ensure smooth supply chain operationsEncouraging teamwork and fostering a collaborative environment, across multiple departmentsWhat is in it For You?This is a full-time positionWorking in a multicultural environmentPermanent contractOther benefitsHybrid roleLocation:PL-Gdansk, Poland (Aleja Grunwaldzka)Time TypeFull timeJob CategorySupply Chain Services