Business Operations Lead

📍Sydney | HybridWho we areCloudwerx is a modern Salesforce and Snowflake consultancy founded in 2018 to do things differently. We specialise in designing and delivering clever, scalable, and human-centred solutions that make a real impact for our clients across industries like health, public sector, energy, and financial services.From enterprise architecture and CPQ to cross-cloud marketing automation, MuleSoft integrations, data modernisation on Snowflake, and AI-led transformations, we bring deep technical expertise and consulting clarity to every engagement.The TeamYou’ll join our Operations function, working closely with the COO, Executive team, and leaders across Sales, Delivery, Finance, HR, and Marketing. This team is the connective tissue of Cloudwerx - driving rhythm, alignment, and performance across the organisation as we scale.The RoleWe’re hiring a Business Operations Lead to own the day-to-day rhythm of the Cloudwerx business - bringing operational clarity, alignment, and execution across teams.This role blends operational management, business improvement, and special project delivery. You’ll ensure the company runs efficiently and scales smoothly while enabling the COO and Executive team to focus on growth, clients, and strategic priorities.What you’ll doOwn the “heartbeat” of the business - quarterly planning, monthly reviews, leadership meetings, and reporting cyclesPartner with Sales, Delivery, Finance (primary), HR, and Marketing (secondary) to ensure alignment across all operational systemsMaintain and optimise management dashboards, OKRs, and performance scorecardsCoordinate BAU operations to ensure consistency, documentation, and scalabilityOversee compliance, policy, and governance routines (quality, security, procurement, vendor)Act as the first point of contact for operational issues requiring cross-functional coordinationLead COO-sponsored initiatives - e.g. new delivery models, margin improvement, or business integrationsManage plans, budgets, and stakeholders for key operational projectsIdentify and execute opportunities to improve efficiency and profitabilitySupport implementation of new tools, AI agents, and data automation for better decision-makingHelp prepare board, executive, and all-hands reporting packsTranslate strategic decisions into actionable plans for teamsFoster a culture of accountability, collaboration, and “one Cloudwerx” executionWhat we’re looking for5–10 years in operations, consulting, or project delivery rolesProven experience driving operational efficiency and scaling processes in high-growth environmentsStrong commercial acumen with ability to interpret P&L, delivery, and utilisation dataExperience in management consulting, PMO, or operations leadership (ideally in technology or professional services)Exposure to financial services is highly desirableExcellent organisational, program management, and stakeholder engagement skillsProficiency with modern operating tools (e.g. SFDC, Xero)Clear communicator with strong influencing ability across teams and levelsPragmatic, calm, and execution-oriented; thrives in dynamic, fast-paced settingsHigh integrity and ability to handle confidential information sensitivelyDegree in Business, Operations, or related disciplineExperience in professional services or SaaS scale-ups preferredWhat’s in it for youCareer growth: Opportunities to lead cross-functional initiatives and shape the operating rhythm of a scaling consultancySupport for families: Paid parental leave and enhanced benefitsRecognition that matters: Incentivised programs and milestone rewardsExtra days off: Birthday leave and tenure milestone daysWork-life balance: Hybrid flexibilityConnection and celebration: Project wins, team gatherings, and social eventsBe part of a values-driven culture where collaboration, curiosity, and execution excellence are celebratedWhat to expect from usScreening call with People & CultureL1: Operational Leadership & Strategy InterviewL2: Case Study - Scaling Efficiency & Business ImpactLooking forward to hearing from you!