Business Optimisation Lead (PMO)

PurposeSupport Hungry Lion’s rapid growth by driving business optimisation across all functions. This role operates within the Project Management Office and focuses on enhancing processes, systems, and ways of working to improve efficiency, reduce friction, and enable scalable, sustainable operations.Working cross-functionally, the Business Optimisation Lead partners with business leaders to identify improvement opportunities, redesign workflows, strengthen governance, and embed standardisation and continuous improvement across the organisation.Key ResponsibilitiesEnterprise-Wide Process Improvement & StandardisationReview, design, and optimise business processes across all departments.Develop and implement standard operating procedures (SOPs), frameworks, and playbooks.Establish and strengthen governance mechanisms to ensure execution consistency and accountability.Efficiency, Productivity & Value RealisationIdentify operational gaps, inefficiencies, and bottlenecks.Lead cross-functional optimisation initiatives to drive efficiency, productivity, and cost optimisation.Measure and report improvement outcomes using PMO value-tracking and performance metrics.Systems & EnablementWork closely with functional leaders to ensure systems and tools support efficient operational processes.Identify opportunities for workflow improvements, process automation, and smarter use of digital tools.Ensure process design and technology adoption are aligned and support business goals.Cross-Functional Collaboration & Change SupportPartner with leaders across all business functions to design, improve, and embed optimal working practices.Work alongside the Change Manager to support adoption and capability developmentSupport clear documentation, communication, and transition plans to maintain operational continuity. Strategic Analysis & Continuous ImprovementAnalyse performance data, operational trends, and stakeholder feedback to identify improvement opportunities.Conduct root-cause analysis to address recurring operational challenges.Champion a culture of continuous improvement across the business. Required Experience & SkillsExperience in business improvement, PMO, operations excellence, or consulting.Strong process mapping and SOP development skills (Lean/Six Sigma advantageous).Comfort working across systems and translating process needs into technology requirements.Strong analytical mindset and ability to translate insights into action.Skilled in influencing stakeholders and driving cross-functional collaboration.