Employee Experience Administrator

PurposeTo provide efficient administrative support for 8000+ store-level staff members regarding employee benefits, compliance, and engagement activities, ensuring a positive experience throughout the employee life cycle.Key ResponsibilitiesBenefits Administration:General administration of all employee benefits, including Provident and Pension Funds, death claims, National Health Care, Namibia Medical Care, and medical aid. Ensure accurate record keeping and timely processing of monthly reporting and billing.Statutory & Labour Admin:Handle Department of Labour requests, including UI19, UI2.7, Certificate of Service and salary schedules, maternity leave applications, employee confirmation letters, and related statutory submissions.Namibian Staff Admin:Oversee social security registration, deregistration and benefits compliance for Namibian employees.Events & Wellness:Coordinate staff onboarding, engagement events, wellness campaigns, and recognition initiatives.General Support:Maintain employee records, assist with reporting, and respond to employee queries promptly. RequirementsDiploma or degree in HR or Business Administration2 to 4 years’ experience in HR or employee benefits administrationStrong admin, communication, and organisational skillsHigh attention to detail and confidentialityProficient in MS Office and HR systems, Sage 300 People knowledge is advantageousEvent coordination experience and aptitude