Business Process Analyst / Change Manager Support – Fraud Team

Founded in 2020 in Belgium, ATS4IT is part of the Moongy Group, established to strengthen agap2IT’s presence in Europe. Since 2021 we expanded further with the opening of our Danish branch in Copenhagen, and our Spanish brand in Madrid, reinforcing our commitment to being a key player in the European technology landscape. Proximity, transparency, and collaboration define our approach at ATS. We aim to be your trusted partner and the first choice for your technological challengesBusiness Process Analyst / Change Manager Support – Fraud TeamLocation: Brussels, BelgiumWork Model: Hybrid (2–3 days per week on-site)Project Duration: 1 yearLanguages: Fluent in French, Dutch, and EnglishEligibility: Candidates must possess European nationality or a valid work permit for BelgiumNOTE: Due to the high volume of applications received, candidates who do not meet the specified criteria may not be contactedWe are seeking a Business Process Analyst to strengthen the Fraud team, responsible for developing innovative tools to prevent fraud and coordinating the bank-wide fraud prevention strategy.Key Skills and ExperienceBachelor’s or Master’s degree (or equivalent through professional experience).Minimum 4 years of experience as a Process Engineer, ideally within the banking or fraud prevention domain.Proficiency in process management tools and methodologies (e.g., BPMN, ARIS).Familiarity with change management frameworks (e.g., ADKAR).aSolid understanding of banking operations and fraud detection/prevention processes.Understanding of business architecture principles (is a plus)Soft Skills: Analytical | Influential | Customer-focused | Autonomous | Team player | Efficiency-driven | Agile mindsetKey Responsibilities:Design and improve business processes aligned with the bank’s strategy and architecture.Continuously optimize workflows for efficiency, customer satisfaction, and risk management.Monitor KPIs and process performance, identifying areas for improvement.Support change management activities to ensure smooth adoption of new processes.Collaborate within an Agile, multidisciplinary squad to deliver impactful solutions.Identify change management requirements and coordinate the necessary actions to ensure successful adoption of new or revised processes.Support business teams and end-users during and after implementation phases, providing guidance and responding to inquiries.Monitor adoption rates and act as a point of contact for feedback and user support.What We Offer:Permanent Contract (CDI) – Long-term stability.Attractive salary based on your experience and skills.Additional benefits: Meal vouchers and eco-vouchers (electronic), DKV hospitalization insurance, company laptop, holiday allowance, and year-end bonus.Vacation: 20 paid leave days + 12 RTT days.Free training (technical, behavioral, language) and certificationsContinuous and personalized career progression supportOpportunities to work on projects with cutting-edge technologieAt Moongy Group, we stand for equality and diversity. We create a safe and inclusive environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, gender, disability, sexual orientation, or any factor other than merit. If you have the skills for the role, we encourage you to apply!