Business Process Analyst

Navitas is a leading global education provider, helping thousands of students every year achieve their academic and career goals. With a presence in over 30 countries, we partner with universities and institutions to deliver high-quality education pathways and support services.At Navitas, innovation is at the heart of everything we do. From digital transformation to AI integration, we’re constantly exploring new ways to enhance the student experience and improve operational efficiency. The AI for Admissions project is a key part of our strategy to modernize and streamline how we connect with future students—making their journey smoother, faster, and more personalized.Are you passionate about process improvement and excited by the potential of AI to transform how we work? Join our dynamic team as we deploy cutting-edge AI solutions to revolutionise student admissions.Job DescriptionAs our Business Process Analyst, you’ll play a pivotal role in reviewing, refining, and reimagining our admissions processes to align with the rollout of AI technologies. This is a hands-on role where you’ll collaborate with stakeholders across Admissions, Technology, and PMO to ensure our processes are efficient, scalable, and AI-ready.Key ResponsibilitiesMap and analyse current admissions workflows and identify opportunities for improvement and standardisation.Collaborate with AI developers and project teams to align process changes with AI capabilities.Facilitate workshops and interviews with stakeholders to gather insights and requirements.Develop future-state process models and support change management activities.Monitor and evaluate the impact of AI deployment on admissions processes.Document process changes and support training and onboarding efforts.QualificationsYou will bring:Proven experience in business process analysis, ideally within education or customer service environments.Strong understanding of process mapping tools (e.g. Visio, Lucidchart) and methodologies (Lean, Six Sigma, etc.).Excellent communication and stakeholder engagement skills.A curious mindset and comfort working in fast-evolving, tech-enabled environments.Experience working on digital transformation or AI-related projects is a plus.Additional InformationWhy Join Us?Be part of a forward-thinking team driving innovation in education.Work on a high-impact project that directly improves student experience.Flexible working arrangements and a supportive team culture.Opportunity to shape the future of admissions through AI and process excellence.