Business Process Lead

About NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.Job SummaryThe Business Transformation Office (BTO) team is a results-oriented, and innovative team within Go-to-Market Revenue Operations. Working alongside other leaders and teammates you will drive sophisticated, multi-functional efforts that supports and enhances NetApp’s world-wide business processes and capabilities as we continue to pursue sales excellence. You will utilize your strong consultative approach and functional process expertise to drive a portfolio of deep change that meet the business needs. You will help NetApp craft business capabilities and strategies by analyzing complex business processes end-to-end, making design recommendations to optimize performance, and supporting the execution of programs to realize our future-state. You will also be responsible for facilitating meetings and workshops to drive program deliverables and outcomesOur business process leads are strategic thinkers with excellent business insights and enjoys translation of strategy into execution. They are curious about problems and understanding how everything works, and advocates for operational excellence. They work with cross-functional teams across the enterprise to define end-to-end value streams, align on organizational effectiveness strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of technology. Working as trusted advisors you will partner with Business and IT teams to deliver business outcomes.ResponsibilitiesUnderstand NetApp’s operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations. Analyze existing processes, leveraging different techniques and methods, including documentation of the existing flows. recommending process improvements to address key priorities and transformational objectivesLeverage expertise in industry best practices, policies, procedures data analysis to land insights to further scale the businessDrive with customer experience and sales excellence top of mind Lead the design of "to be" processes and work with experts to stay aligned with business stakeholders, users, and technical teams Act as trusted advisor to key business leaders and team membersProactively work with IT to define and implement system solutions - execute in an agile delivery model. Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.Ensure baseline metrics and KPIs are understood and drive future state measurement/ management systems for operational health and success metrics. RequirementsMinimum of 8 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree.Experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market processes & capabilities.Possess deep knowledge in Go-to-Market (Direct & Channel), Sales processes & capabilities such as Opportunity Management, Deal Registration, Renewals Process, Install Base selling & CSM (Customer Success) processes.Experienced with agile software delivery frameworks in efforts to automate, improve, or redesign business processes and a solid understanding of enterprise systems such as Salesforce Sales Cloud, Install base systems & any Customer success platforms.Ability to work with cross-functional groups and executive level stakeholders Strong business point of view and excellent communication skills, both written and verbal At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Why NetApp?We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.If you want to help us build knowledge and solve big problems, let's talk.