Business Process Management Intern

Company DescriptionFounded in 1997, SRKK Group is a leading end-to-end digital transformation (DX) consultancy firm with established presences in Malaysia and Singapore. SRKK is highly focused on seven key DX competencies, including hardware procurement & consultancy, IT managed services, cloud enablement, data analytics & business intelligence, modern workplace, IT security and business continuity, as well as technology distribution. The company is a Microsoft preferred (Gold) partner and has strategic partnerships with other global tech giants to provide the latest technology solutions.About the Role We are looking for a Process Management Intern to support our team in improving and documenting internal business processes. You will get hands-on exposure to internal audits, process documentation and process improvement projects, as well as an introduction to ISO 9001 and ISO 27001 standards.  KEY RESPONSIBILITIES Support Internal Audit Activities Help plan and schedule internal audit activities across departments. Assist in preparing audit checklists and gathering evidence. Contribute to the preparation of internal audit reports. Support follow-up on corrective and preventive actions (CAPA) to ensure completion. Assist in Process Documentation Help draft and update Standard Operating Procedures (SOPs) and work instructions. Support the creation of process flowcharts and review them with process owners. Assist in identifying areas where processes can be improved.  Contribute to Process Improvement Projects Take part in process improvement initiatives by helping with data collection and simple analysis. Support workflow reviews and help document proposed changes. Assist in preparing presentations and simple reports on project progress.  Gain Exposure to AI & Automation Learn about how AI tools and automation can be applied to internal processes. Assist in simple research on new tools or technologies for process efficiency.   WHAT WE’RE LOOKING FOR Currently studying or recently graduated in Engineering, Industrial Engineering, Quality Management, IT, or a related field. Strong documentation and analytical skills with attention to detail. Good communication skills and willingness to learn. Comfortable using Microsoft Office (Word, Excel, PowerPoint); knowledge of process mapping tools (e.g., Visio, Lucidchart) is an advantage. Interested in quality standards (ISO 9001 & ISO 27001) and process improvement.  WHAT YOU WILL GAIN Practical experience in internal audits, process documentation and process improvement projects. Exposure to ISO 9001 & ISO 27001 standards. Mentorship and guidance to build a career in process management. Insights into how AI and automation can support process efficiency. Working Arrangements:· Fully in-office with flexibility to work from home in a case-to-case basis.· Monday to Friday, 9am to 6pm working shift· Located at Port Tech Tower, Bandar Baru Klang.Note: Note that only shortlisted candidates will be contacted within 1 week after application.Internship Allowance: RM800-RM1,000