Business Support Analyst

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.This is your future teamEstablished in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.Business Support AnalystThis is your missionAre you passionate about supporting business applications and ensuring secure, efficient user access management? Then this position is for you.As a Business & Application Support Analyst, you will be responsible for managing user access and supporting business applications and daily activities in our ecosystem.Build side:Participate in new business implementations by analysing requirements and testing functionalitiesIdentify automation opportunities to streamline business and access-related processesContribute to projects related to business applications and access managementAssist in the installation, configuration, and setup of business softwareRun side:Perform user account management (creation, modification, deactivation) and ensure access rights are aligned with policiesMonitor IAM logs and coordinate corrective or preventive actions with Business Owners and Technical OwnersEnsure compliance with security standards and internal proceduresMonitor and follow up activities performed by the external IT Helpdesk and support local business needsIdentify technical issues in business applications and contribute to performance improvementThis is your backgroundYou have at least 1–2 years of experience in demanding IT Support, IAM, or Application Support environments. You enjoy solving technical issues, supporting users, and improving application performance, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.This is your career path.You have at least 1–2 years of experience in demanding business application, IT service, or access management environments. You enjoy supporting business processes, ensuring secure access, and contributing to continuous improvement, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.This is your expertise:Minimum 1 year of experience in similar activitiesServiceNowActive DirectorySystematic, autonomous and logical thinkingMicrosoft Office 365Language Skills:English – C1French – A2This is how you work as part of a team:Strong communication, listening, and questioning skillsAbility to work independently and collaborativelyStrong planning and prioritization skillsRespect for procedures, methodologies, and directivesFast learner with high adaptabilityThis is our commitmentAt Consort Group, you are an expert who we support so that every assignment becomes a step that counts.Attentive and human onboardingA truly hands-on management styleContinuous training opportunitiesConcrete commitments: inclusion, equality, solidarityThe Move Up x United Heroes program to get moving and breatheA comprehensive HR package: health insurance, TR card, CSE, pension planA culture of feedback and meaningful projectsThe recruitment process:An initial phone call with our recruitment teamAn HR interview and a job interview with a business engineerA test or technical interview with one of our expertsA final meeting with your future manager or project managerAnd if we're a good fit, we'll get started togetherGood to knowLocation: LisbonContract: Permanent contractRemote work: Twice a week at client's premisesJob category: Application Support / IAM / SystemsOther details: Ability to travel within PortugalWhat you will do here, you won't do anywhere else.This moment is yours.