Business Support Specialist

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Business Support SpecialistWhat You’ll BuildIn this role, you'll:Develop trusted advisor relationship with the MU Services Sales, Delivery, Cloud Post Sales and leadership teamContribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodologySupport the achievement of the CS&D business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Adoption, Consumption & Churn)Provide insightful deep dive analysis of areas for performance improvementEnsure all forecasting and business planning deadlines are achievedInteract as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive wayBe trusted advisor for the Market Unit Cloud Success Services Head allowing him/her to make fact-based decision and reach perfect business predictability and drive.Support business execution and performance through implementation of the CVJ, managing and driving core operational processesExecute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.), Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution) & Cloud Post Sales (Adoption, Consumption, Churn/Renewals)Drive data quality and completeness in core systemsWhat You BringFinal degree (e.g. business administration, finance, accounting, economics, mathematics, computer sciences) or equivalent work experienceFluent English5+ years minimum experience in the IT Services industries, ideally in controlling or project managementProven ability to deliver an operations service to business stakeholdersWorks effectively in a matrix, fast moving and continually changing business environmentAbility to proactively challenge business leaders in supportive way to improve performanceA high level of communication, presentation and influencing skillsDemonstrates a thorough knowledge of the consulting & cloud business model in a software environmentWhere you belong Culture: Respectful, inclusive working environmentTeam: Friendly, collaborative, and diverseWho Thrives: Curious, adaptable, team-oriented individualsCollaboration Style: Open, cross-functional, and transparentGrowth: Clear development paths, mentorship, and real ownership opportunitiesWhat’s Special: Values-driven, people-first, and impact-focusedBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 435672 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: