Business System Analyst (BSA)

Description And Requirements Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.About the Role:We are seeking an experienced Business Systems Analyst with a strong technical background to bridge the gap between business needs and technology solutions. The ideal candidate will have demonstrated experience in the telecommunications industry and familiarity with the NetCracker platform or similar. Responsibilities Analyze complex business systems, documenting processes, and identifying opportunities for improvement Collaborate with stakeholders to gather, validate, observe, and document business requirements Translate business requirements into detailed functional specifications and system changes Create and maintain system documentation, including process flows, use cases, and user stories Facilitate workshops and meetings with stakeholders to ensure alignment on requirements Drive the presentation of a technical solution in business terms to obtain stakeholder agreements and proper sign off Grow understanding of NetCracker platform and its modules in order to comprehend and articulate system implementation details Support testing efforts by creating test cases and coordinating with QA teams Provide post-implementation support and troubleshooting Act as a liaison between business units and technical teams Requirements Minimum 2 years of experience as a Business Systems Analyst, Development Lead or Technical Lead positions Proven track record in Team Leadership, requirements analysis, and documentation Experience in telecommunications industry preferred Familiarity with NetCracker platform is a plus Strong understanding of system development life cycle (SDLC) Experience with requirements management tools and methodologies (e.g. Jira, Confluence, Trello, Azure DevOps, Monday.com, etc.) Strong knowledge of SQL and database concepts Strong comprehensive knowledge of API integrations and web services Basic understanding of telecommunications systems and processes Experience with NetCracker or similar BSS/OSS platforms (desirable) Proficiency in Microsoft Office Suite, particularly Excel and Visio Required Competencies Strong analytical and critical thinking skills Excellent problem-solving abilities Superior written and verbal English communication skills Ability to break down complex problems into manageable components Strong attention to detail and accuracy Effective stakeholder management skills Ability to work independently and as part of a team Self-motivated with a strong work ethic Excellent time management and organizational skills Ability to work under pressure and meet deadlines Adaptable to changing business needs and priorities Strong interpersonal skills and professional demeanor Proactive approach to problem-solving Preferred Qualifications Bachelor's degree in Business, Information Technology, Computer Science, or related field Professional certifications (e.g., CBAP, PMI-PBA) Experience with Agile/Scrum methodologies Knowledge of telecommunications industry standards and protocols Experience with service order management systems Understanding of billing systems and revenue management What’s in it for you? Educational support: Udemy for Business "Work-life balance" culture and flexible schedule Employee Stock Purchase Plan (ESPP) Support global projects in a multicultural environment Additional Job DescriptionWe are seeking an experienced Business Systems Analyst with a strong technical background to bridge the gap between business needs and technology solutions.EEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.