Call Center Agents (OnSite)

Company Description At iConnecto, we bridge the gap between businesses and digital success. As a full-service marketing agency, we specialize in Shopify store management, data entry, WordPress solutions, outsourcing, SEO, and social media management. Our expertise lies in crafting strategies that drive visibility, engagement, and revenue. Whether you're a startup or an established brand, iConnecto delivers customized solutions that align with your goals to transform your digital presence. Role Description This is a full-time on-site role for Experienced Call Center Agents located in Gujranwala. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring high customer satisfaction, and maintaining detailed records of customer interactions. Daily tasks include managing inbound and outbound calls, resolving customer issues, and updating customer information in the database. Qualifications Experience as Customer Service Representatives, with a focus on Customer Satisfaction and SupportStrong Interpersonal Skills and ability to interact effectively with customersProficiency in Computer LiteracyExcellent verbal and written communication skillsAbility to multitask and manage time effectivelyPrior experience in a call center environment is a plusHigh school diploma or equivalent; higher education is a plus