Call Center (Arabic)

Company Description Shoaghlana is a revolutionary recruitment platform that connects top talent with businesses. Our mission is to make hiring more efficient by providing detailed candidate profiles, enabling companies to quickly find the perfect match. For employers, we offer access to a diverse pool of pre-screened candidates to ensure quality hires. For job seekers, we provide powerful tools to showcase skills and connect with leading employers. At Shoaghlana, we aim to simplify hiring and empower careers. Role Description This is a full-time, on-site Call Center Agent (Arabic-speaking) role, located in Qesm El Maadi. Day-to-day responsibilities include handling customer inquiries, providing top-notch support, resolving customer issues, and managing incoming calls. The role requires maintaining accurate records of customer interactions and ensuring customer satisfaction. Qualifications Strong Customer Support and Customer Service skills to effectively address customer inquiries and issuesExcellent Communication skills in both Arabic and English to interact with a diverse customer baseExperience with Contact Center operations and managing high-volume callsProficiency in Computer Literacy for efficient use of various digital tools and systemsAbility to multitask, problem-solve, and work collaboratively in a fast-paced environmentPrior experience in customer service or call center roles is a plusHigh school diploma or equivalent qualification required; additional certifications in customer service are advantageous