CALL CENTER ASSISTANT

Job PurposeThe Call Center Assistant ensures the operational efficiency of all telephone operator areas during their shift. This includes overseeing service delivery, handling calls promptly and courteously, managing paging systems, maintaining confidentiality, training new staff, and addressing operational issues. The role focuses on maintaining high standards of customer service and communication.Duties And ResponsibilitiesEnsure Compliance to Rules and RegulationsEnsures compliance with all NagaWorld’s standards or relevant industry standards during all aspects of workEnsures adherence to NagaWorld’s Code of Conduct, Internal Rules, and Regulations at all timesGeneral Job FunctionsHandles all communications efficiently and courteouslyAnswers calls within three rings, transfers calls, and follows up on wakeup callsMaintains confidentiality of guest and associate informationPossesses strong knowledge of hotel products, promotions, and general informationForwards complaints and feedbacks to the Duty Manager and Front Office ManagerTrains new staff on procedures and policiesAny other tasks assignedQualificationsHigh School Graduate or equivalent education requiredFresh graduates are encouraged to apply; 1 year of relevant experience in a hotel is preferredProficient in Microsoft Office including Excel, PTT, Word, and OutlookEnglish and Mandarin Language proficiencyWorking conditionsThis position may require extended working hours and may include evenings, weekends, and public holidays.Direct reportsAny person(s) nominated by management.How To ApplyPlease submit CV, highlighting job position to careers@nagaworld.comTalent Acquisition – Human Resources DepartmentNagaWorld® LimitedSamdech Techo Hun Sen Park, Phnom Penh, Kingdom of Cambodia.Follow us: Facebook / Telegram