Call Center Manager

We’re hiring: Call Center Manager (m/f/d) - OperationsLeiden | Full-timeMatch4Markets is growing, and we’re looking for a Callcenter Manager to lead our European Operations teams.You’ll manage and develop a team of ~40 call agents and coaches across multiple EU markets, helping them convert incoming leads into high-quality opportunities for our clients.If you enjoy leading teams, improving performance and building strong processes, this could be the perfect role for you.What you’ll do• Lead and coach call agents and team coaches across EU markets• Improve call quality and lead qualification performance• Develop training programs, scripts and operational processes• Monitor team and individual performance• Work closely with the Team Leader and management on improvements• Join weekly meetings with the Leads team to optimize lead quality• Occasionally support calls for the NL and UK marketsWhat we’re looking forBachelor level (HBO thinking level)Strong leadership and coaching skillsAnalytical and results-driven mindsetStrong communication skillsFluent in Dutch and EnglishComfortable working in an international environmentWhat you getSalary starts around depending on age and experience € 4500 + bonusInternational team and European marketsOpportunity to lead and grow a team of 40+ peopleOffice in LeidenAbout Match4MarketsMatch4Markets is an international lead generation company with 15+ years of experience, connecting consumers with trusted suppliers in the senior products market (stairlifts, mobility scooters, walk-in showers and more).Interested or know someone who might be?Apply via LinkedIn or contact us directly to learn more about this opportunity.