Call Center Manager

Call Centre Manager – Collections/Recoveries Are you a driven Call Centre Manager ready to lead a high-performing team supporting a global auto finance brand? We’re looking for a seasoned operations leader with solid experience in collections or recoveries, managing performance, client relationships, and people development in a fast-paced environment.What you’ll doLead a dynamic call centre operation, driving performance across international collections campaigns.Manage people, process, and performance to deliver client SLAs.Coach and develop Team Leaders to achieve operational excellence.Partner with global stakeholders, ensuring service quality and compliance.Monitor performance metrics and continuously improve efficiency and profitability.What we’re looking for4+ years’ operations management experience in a call centre or BPO environment.Minimum 2 years’ leadership at manager level, managing multiple teams.Proven experience in collections / auto finance / credit or recoveries.Strong understanding of SLA management, client engagement, and people development.Matric essential, relevant management qualification preferred.