Call Center Representative (hybrid contract) [80535]

OverviewThis Call Center Representative role is responsible for delivering high-quality customer service by providing accurate information regarding accounts, programs, policies, and processes.The position manages inquiries from customers, prospective customers, internal partners, financial institutions, and other stakeholders across phone, email, and written channels.Responsibilities include processing telephone requests, facilitating application updates, maintaining existing accounts, and researching and resolving account issues in alignment with established servicing guidelines. (Work may focus on one or more functional areas such as financial adjustments, status adjustments, account maintenance, and customer communications).Type: Contract, hybridSchedule: Regular day hoursDuration: 6 monthsPay: $23 - $26/hr, paid weekly, benefits eligibleCall Center Representative Requirements• High school diploma or equivalent• Background in banking or customer service with strong understanding of multiple business processes and procedures• Proficiency with department systems and familiarity with Microsoft Word and Excel• Strong verbal and written communication skills with the ability to handle complex issues professionally• Excellent data entry accuracy and the ability to manage multiple priorities in time-sensitive environments• Proven success meeting team and individual work goals while maintaining dependable attendance• Ability to work independently with limited supervision and apply broader problem-solving perspectives• Developed specialized or multi-skilled capabilities through training or related experienceCall Center Representative Duties / day to day• Answer inbound customer calls and provide accurate information regarding deposit products, account status, and servicing policies• Conduct follow-up actions related to account inquiries, customer issues, and application updates while documenting all activities clearly• Perform account maintenance, including research, reconciliation, financial and status adjustments, and other updates within required timelines• Respond to email and written inquiries, escalating issues or exceptional service situations when appropriate• Maintain knowledge of products, servicing policies, competitive offerings, and internal procedures• Process deposit applications, enter detailed comments, and complete database updates accurately• Make outbound calls to provide information, request clarification, or resolve outstanding issues• Track completed work and support additional business functions as needed• Meet productivity, quality, and service standards while maintaining compliance with policies and operational guidelines• Participate in required training, maintain organized reference materials, identify system or process issues, and support improvementsNo deadline to apply.