Call Center Representative

Call Center RepresentativeAbout InfluxInflux provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.We are seeking candidates from Indonesia with a background in customer service with BPO experience to join our growing team.Essential Duties:Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issuesFull understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIsLiaison with other departments to resolve customer issuesCommunicate effectively and with a positive tone with peers and your managerContribute to a high-performance and friendly workplace cultureIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communicationAchieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.Deliver on your promises and obligations to drive an exceptional customer experienceMinimum requirementsAt least 1 year of proven customer support experience or experience as a call center representative in a BPO environmentExcellent written and verbal English communication skills, English Language must be clear, with no native accentStrong problem-solving and negotiation skills, as well as the ability to handle difficult customer callsWe operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shiftEmpathetic and displays the necessary soft skills required for customer supportAbility to take ownership of the situationsAble to work in a fast-paced environmentAbility to multitask and not get frustratedTrack record of achieving KPIs and delivering strong CSAT scoresLaptop SpecificationsInternet Speed of 40-50 Mbps / Upload Speed - 30 MbpsSystem: Windows 10 or more. 32 -bit Operation system.RAM 8GB or moreProcessors - Intel Core i5 or up.Laptop for example WINDOWS 11or Macbook (No Chromebook, Linux OS, or Desktop)Wired headsetQuiet working environmentIMPORTANT NOTES:Influx never asks candidates to make any payment throughout the entire recruitment process.Successful candidates will be contacted only through email ending with @influx.com.If this sounds like you or someone you know, the application link is below! Apply now!