Call Center Team Lead (US Campaign – Internet Services)

Hiring: Call Center Team Lead (US Campaign – Internet Services) Location: Islamabad (On-Site)Shift: Night Shift (US Hours)Industry: Call Center / BPOWe are looking for an experienced Call Center Team Lead to manage and guide our outbound sales team for a US-based Internet Service Provider (ISP) sales campaign. The ideal candidate should have strong leadership skills, excellent communication abilities, and a proven track record in ISP/Telecom sales.Key Responsibilities: • Lead, motivate, and mentor a team of outbound sales agents to achieve daily and weekly sales targets • Monitor individual and team performance and provide coaching and feedback • Ensure call quality standards and compliance with campaign requirements • Conduct product and sales training sessions, refreshers, and skill development workshops • Handle escalations and support agents in overcoming customer objections • Prepare daily/weekly performance reports for management reviewRequirements: • 3+ years of call center experience (preferably outbound sales) • 1+ year of experience as a Team Lead / Supervisor (preferred) • Strong English communication skills (spoken and written) • Prior experience in US-based Telecom/ISP campaigns is mandatory • Strong leadership, motivation, and team management abilities • Must be comfortable working during US business hours (Night Shift)What We Offer: • Competitive Salary + Performance Incentives • Career Growth & Leadership Development • Supportive Work Environment • Monthly Rewards & Recognition for Top Performers • Hostel facility for outstation candidatesIf you have the leadership mindset and experience to drive high performance, we’d love to meet you.Apply Now: Send your CV to careers@cybersoftvantage.com