Call Quality Assurance Verifier

Call Quality Assurance Verifier (Telecom Campaign – USA Process)📍 Location: Johar Town, Lahore 🏢 Company: Zedsource Pvt. Ltd.💼 Employment Type: Full-Time💰 Attractive Payouts | Growth-Oriented Environment | No GenderAbout Us: Zedsource is a leading BPO currently operating in the USA telecom sales segment, representing all major telecom providers. We’re expanding our Quality Assurance team and looking for a detail-oriented professional to help ensure top-quality sales and customer interactions.Position Overview: We are seeking an experienced Call Quality Assurance Verifier who will be responsible for monitoring, evaluating, and verifying sales and customer service calls to ensure compliance, accuracy, and service excellence across our telecom campaigns.Key Responsibilities:Listen to and evaluate recorded sales and support calls.Verify call authenticity, compliance, and script adherence.Identify quality gaps and provide detailed feedback reports.Collaborate with team leads to maintain performance standards.Support continuous improvement in overall call quality and compliance.Requirements:1+ year experience in QA, call verification, or call auditing (telecom experience).Strong understanding of USA telecom sales process and compliance protocols.Excellent communication and reporting skills.Attention to detail and strong analytical mindset.Comfortable working in a fast-paced, performance-driven environment.What we offer:Competitive salary based on experience.Professional and growth-oriented work environment.Opportunity to work with multiple leading US telecom brands.Job Details:📍 Location: On-site (Lahore)🕕 Timings: 06:00 PM - 03:00 AM (Mon-Fri)🚀Ready to grow fast? Apply now and become a part of our high-performing team!