Branch Operations Officer

Position DescriptionTo make sure that the daily work of all branches effectively complies with policies and procedures and other regulations of the bank to improve the audit rating of the branches. DUTY & RESPONSIBILITYConduct investigations on operations errors and small cash shortages/overages for amounts up to USD 1,000. Consolidate Cash Count Weekly report (3 reports per week) from branches.

Review all requests from branches, such as closing deceased accounts, increasing the limit of internet banking, mobile banking, vault key holders, ATM/CRM replenishment, changing vault holders, changing ATM passwords, and changing key vault account holders with NBC, maintained on cheque return, and change cash limit type/increase real cash testing for ATM. Machine change ATM profile and another special request that is not stated in the process guidelines, etc. . . Consolidate other reports from all branches that are required by top management and relevant departments/management. Consolidate all incidents for the year. Review the user matrix every year.

Support New Branches/Shift 2 Branches on process other operation requests for the grand opening of the new branch. Support all operations issues at branches by providing guidelines, sharing experience, and being a consultant. Support the team to prepare the DBM meeting. Other duties as assigned. ‍‍QUALIFICATIONBachelor's degree in Business Administration in Banking and Finance. At least 2 years' experience in banking and MFI. Good spoken or written English. Highly motivated, committed, and good at communication.

How To ApplyInterested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank. com. kh‍