Card Services Representative

First Financial Credit Union (FFCU), a Southern Californian financial institution, is seeking a Card Service Representative to join its team at its new operations center in Pasadena. This role provides quality member service to internal and external members as well as provides technical support and education on products and services to front line staff. Performs monetary data entry and dispute research/resolution. Department supports Visa Debit, Visa Credit, ATM and Mobile WalletJob ResponsibilitiesProcess request for blocking, replacement or additional cards, requests for adding an authorized user, name changes or other card related functionsProvide support on card activation and resetting max PIN triesIncrease Visa Debit ATM and POS limits within maximum guidelinesReview and work daily chargeback financials, FIER, lost, return mail and fraud (CCS) reportsAble to use and explain Digital Wallet app features to members, for example: Apple Wallet or Samsung PayWork daily exception reportsResolve daily Synapsys service events within established service line agreementsReview ATM suspect transaction reports and contact members as neededProcess ATM/Debit/Credit card disputes and fraud claims accordance with regulatory rules and Visa guidelines. Maintains dispute tracking, vendor communications, and general ledger balancingFiles Berkley/FinSecure claims as necessaryTimely and professional processing of member requests, inquiries and correspondenceProvides member education on products and servicesPerforms various routine clerical dutiesActively participates in credit union and department team building/promotionsUpdates job knowledge by participating in educational opportunities (individual learning plans)Performs all duties in compliance with laws, regulations, Credit Union policies and proceduresMust comply with all BSA and OFAC regulationsThis job description is subject to change at any timePerforms all other duties as assignedQualifications, Capabilities And SkillsMember focused, proactive, goal oriented, team playerStrong communication skills such as written, verbal, and active listeningWell organized, able to multi-task, set priorities, and manage time effectivelySolid understanding of Regulation E and Regulation ZProficient in Microsoft Word and ExcelWe offer the following exceptional benefitsMedical, Dental, Vision, Flexible Spending Accounts and Employee Assistance ProgramCompany-sponsored Life insurance, Short and Long term disabilityVoluntary Benefits with Colonial Life and GuardianPaid Time Off (PTO) for Non-Union employeesAdditional PTO Service award for every 5 years of service401(k) with 3% Safe Harbor Employer ContributionsIncentives and Recognition based on performanceSpecial Product Pricing (discounted loan rates and interest on accounts with no minimum balance)Employee appreciation and recognition eventsOpportunity to win tripsOpportunities for gain sharingEmployer of ChoiceOur dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and 401(k) plan to comprehensive medical benefits.Community Minded, Like YouInvolvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.HistoryOver 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed to today as were in 1933!For more information about the organization, please visit www.ffcu.org.