Care Coordinator

Job Description JOB DESCRIPTION Facilitating communication between patients, and facility physicians and other clinical staff as needed.Ensuring all patients’ requests and concerns are recorded and tracked by using department/section’s database system in efficient mannerMaintaining proper filling system for all confidential dataAssist and participate with patients’ visits, finance, appointments and coordination of medical careProviding patients’ with copies of medical reports/films as requestedCoordinate prescription requests and assisting patients in settling their paymentCoordinating with relevant outpatient department/section to make follow up appointmentsUnder the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.Explaining facility policies and procedures for patients, families and visitorsEncouraging patient, families and visitors to provide their feedback through the facility surveysCollecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.Meeting and greeting patients visiting the facilityMaking rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.Liaising closely with the facility staff and to build and maintain good relationshipsFollowing through, in a timely manner, on all action steps requested by the Health Center Manager.Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholdersMaintaining positive and effective working relationships within the department/section and also with other departments/sections within the facilityPerforming any other duties as may be assigned relevant to the basic responsibilities of the roleResponsibilities QUALIFICATIONS Qualifications RequiredDiploma or Bachelor in NursingExperience Required: 1 - 2 years' experience in customer service / care coordinator in healthcare industry.Desired: Experience in a large Healthcare facility or IVF FacilityLanguage Proficiency: Arabic and English (mandatory)