Care Engineer

Job DescriptionAs a Care Specialist at Nokia, you will be a key player in our Customer Care team, dedicated to delivering exceptional support to clients and internal stakeholders in the fast-paced world of Cloud technologies. You will leverage your expertise in Kubernetes/OpenShift, Linux, and networking to diagnose and resolve incidents, ensuring a seamless customer experience. Collaborating closely with Level 3 teams and market representatives, you will take end-to-end ownership of care cases, driving performance management and delivering innovative solutions. Our work environment is dynamic and supportive, with a focus on continuous improvement and automation. You'll thrive as part of a diverse, global team, emphasizing a customer-centric approach and fostering cross-cultural collaboration. Your contributions will directly impact our success in providing outstanding service and building strong customer relationships.How You Will Contribute And What You Will LearnProvide expert support in Kubernetes/OpenShift, CNF, or OpenStack environments to ensure optimal service delivery.Act as the primary interface for customers, managing end-to-end ownership of care cases with a customer-centric approach.Conduct in-depth incident diagnosis and facilitate troubleshooting sessions, ensuring swift resolution of technical issues.Collaborate closely with Level-3 teams and Market teams to streamline care delivery and performance management.Participate in weekly case review meetings to assess case statuses and improve service outcomes.Implement process automation and simplification strategies to enhance operational efficiency in a fast-paced environment.Provide 24/7 on-call support for critical incidents, ensuring reliability and customer satisfaction.Utilize cross-cultural knowledge to effectively engage with global teams and deliver superior solutions.Key Skills And ExperienceYou have:4-6 years of relevant experience or a graduate equivalent (or higher) degree8+ years of experience in customer-facing roles or Kubernetes development (less experience considered for Kubernetes profiles)Kubernetes/OpenShift development/testing/support expertise, or CNF support/deployment expertise, or OpenStack support/development/testing expertiseLinux Level-3 expertiseBasic Level-2 networking expertiseCustomer-centric approach with end-to-end ownership of care cases24x7 on-call support availabilityAbility to collaborate with L3 and market teams for case governanceIt would be nice if you also had:Management experience in a technical support environmentAdvanced skills in integrating theory and principles with organizational practicesCross-cultural knowledge and a global mindsetAbout Us Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About The TeamSome of our benefits in Portugal :Flexible working arrangements and additional flex benefits to support work–life balanceA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Medical and life insurance plan, plus paid sick leave for added securityMeal allowance to support daily needsCar allowance based on eligibilityWell-being programs to support your mental and physical healthOpportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth SolutionsA learning culture that promotes continuous personal and professional growth – for your role and beyond