Care Navigator

Are you looking for a career where you can make a difference? Do you have a passion for helping others? Particularly vulnerable older adults?Master·Care is a dynamic and growing company dedicated to improving the lives of vulnerable older adults. We are seeking caring and dedicated Care Navigators to join our team of talented care professionals who are genuinely making a difference. Master·Care is a family-first company that supports our team in maintaining a healthy work-life balance.Join the MasterCare team as a Care Navigator!MasterCare, Inc. was created exclusively to bridge medical and non-medical services through the CalAIM program. Enhanced Care Management, Housing Navigation, and Assisted Living Facility Transition are just a few services we provide.POSITION SUMMARY: A MasterCare Care Navigator provides Care Management and Transition services to patients using a “MasterCare Plan.” We provide Person-Centered Care Navigation to help our patients achieve their goals and improve their health outcomes.This position requires the ability to serve patients in person and remotely within the assigned region.Duties And ResponsibilitiesProvide person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole personCare Navigators are the primary point of contact for assigned patientsComplete comprehensive in-person assessments of all assigned patientsDevelop and execute the Master Care Plan for assigned patients, managing patients’ expectations and communicating clearly.Respect and understand assigned patients’ goals and wishes, and empower patients to implement these goals and wishes to improve overall health and well-being.Develop awareness of and remain sensitive to patients’ and patients’ families’ values, beliefs, and perspectives.Conduct in-home and virtual patient appointments as required.Responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient care and transitions.Regularly communicate with providers and care team members involved in your patient's care to ensure goal alignment and better serve your patient.Foster good professional relationships with customers, providers, and community resourcesWork with executive leadership, clinical team members, care navigation team, and providers to achieve ECM goals; ensure compliance with provider and managed care plan standards for each assigned patient.Be aware of applicable laws and regulations and ensure compliance with all applicable laws and regulations.Properly handle and dispose of personal health informationMaintain a professional, safe, and clean work environmentMaintain a positive and respectful work environmentSkills And SpecificationsCompassionate and professional demeanorExcellent leadership qualitiesAbility to work independently and as part of a teamExcellent oral and written communication skillsWork independently without direct supervisionExcellent customer service skillsAnticipates obstacles and challenges, proactively providing innovative solutionsStrong relationship and network builderProficient with technology as necessary to operate patient management and other software required to deliver servicesPunctual, organized, and efficientEducation And QualificationsDegree or other credentialing in social work, gerontology, geriatric care management, or equivalent verifiable professional work experienceThree or more years of quality assurance, delivery, and management experience in health care, community-based senior services, senior living, senior care, or a similar environmentKnowledge of and experience with both clinical and non-medical services for the older adult population and those with chronic health conditonsAbility to communicate professionally and effectively with patients, families, providers, community resources, and all Company team members.Bilingual or multilingual is desired but not requiredThe ability to perform the physical demands of this position, including:Sit and/or stand for long periodsNavigate stairs, bend, and reachLift, push, or pull a minimum of 10 lbs.Drive and maneuver in and out of an automobile frequently.BenefitsStarting Pay: $25-28 per hourMedical, Dental, Vision, Life, 401K, and PTOAll business mileage and expenses are reimbursed Professional development opportunities