Careline Team Lead

Role: Careline Team LeadEmployment Type: Full-timeLocation: Thailand (Hybrid)Salary Range: 40,000 THB - 60,000 THBNaluri is transforming the way mental healthcare is delivered across Southeast Asia. We combine psychology, behavioural science, and digital innovation to help individuals improve their emotional and physical wellbeing.We are looking for a clinically trained counsellor or psychologist with 3–5 years of hands-on counselling experience to lead our Careline operations in Thailand. This role requires someone mature, steady, and confident in managing emotionally complex situations while guiding a small team on the ground.Who We’re Looking For Clinical Qualifications (Mandatory)You must meet ONE of the following:PsychologistMaster’s degree in Clinical, Counselling, or Clinical PsychologyLicensed or registered with a recognised Thai psychological bodyORCounsellorPostgraduate Diploma (or higher) in CounsellingMinimum 600–800 hours of counselling experienceCompleted clinical supervision hoursRegistered or eligible for registration with a Thai counselling/mental health associationExperience Requirements3–5 years experience in counselling, mental health, or crisis response and leading a careline team.Strong exposure to handling difficult cases, emotional distress, and de-escalationComfortable managing Thai clients with varying emotional intensityExperience guiding peers or supporting junior counsellors preferredStrong Thai communication; good professional EnglishThis role suits someone who is confident, grounded, and ready to step up into a formal leadership position.What You’ll Be DoingTechnical ResponsibilitiesProvide professional emotional support through calls, chat, and consultationsConduct structured assessments and determine appropriate care pathwaysManage higher-intensity or escalated cases with good clinical judgementApply evidence-based strategies and maintain excellent documentationSupport crisis cases when neededTeam Lead ResponsibilitiesOversee day-to-day Careline operations in ThailandGuide and mentor junior counsellors and part-time cliniciansReview cases, ensure quality, and reinforce Naluri’s clinical protocolsManage schedules, handovers, and follow-up processesEscalate complex cases to the Regional Careline Manager when necessaryRepresent Thailand in cross-country Careline and clinical meetingsPerksFlexible Paid Time-Off: We believe in work-life balance!Medical Insurance: Your well-being is our priority.Free use of our digital healthcare app, providing 24/7 access to medical experts.Free therapy sessions: Mental health matters too!Our CultureWe empower teams to prioritise customer value and plan their way to achieve it.We love our get-togethers - be they virtual or physical, over lunch or evening outings.We encourage the use of our flexible vacation days policy! (just ensure your team isn't left in the lurch)We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", "Think Big" and "Bias to Action".Our PeopleWe're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here!Growth OpportunitiesWorking with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.