🌱 About CarepatronCarepatron is a beautifully simple, all-in-one practice management platform built for healthcare professionals around the world. We empower clinicians and care teams to deliver exceptional care by streamlining admin, automating workflows, and enhancing client experiences — all from one easy-to-use system. We’re a fast-growing SaaS company with a global user base and a strong mission: to make healthcare more accessible, collaborative, and human. 🙌 About the RoleWe’re looking for a motivated and empathetic Customer Success Specialist to join our team.
This is an exciting opportunity for a recent graduate who’s passionate about tech, healthcare, and helping people thrive with software. You’ll play a key role in ensuring our customers (healthcare professionals and clinic teams) have a world-class experience from day one. You’ll guide new users through onboarding, support them with troubleshooting, and help them get the most value from Carepatron.
💼 What You’ll DoBe the first point of contact for new and existing users via email, chat, and video callsSupport users during onboarding, answering questions and helping set up their accountsTroubleshoot product issues and escalate to technical teams when neededEducate users on platform features, workflows, and best practicesCollect feedback from users and advocate for their needs internallyAssist with creating help articles, guides, and FAQs to support self-serviceCollaborate with the product and support teams to improve customer experienceWork with a high level of autonomy in a fast-paced, remote-first environment🎓 You Might Be a Fit If YouAre a recent graduate (Bachelor’s, Master's or equivalent experience)Are passionate about technology, healthcare, or SaaSHave excellent written and verbal communication skillsAre patient, empathetic, and great at problem-solvingLove helping people and building relationshipsAre comfortable using tools like Intercom, Loom, Notion, and Google WorkspaceThrive in a fast-paced, remote, and collaborative team environment🌍 Why Join Us?100% remote – work from anywhereMission-driven company making a global impact in healthcareWork with a talented, supportive, and fun teamGrow quickly with coaching, training, and real responsibilityBe part of a product that users truly love🚀 How to ApplyReady to make healthcare more beautiful, simple, and human?Send us your resume and a brief message on why you’re excited about this role and Carepatron.
We can’t wait to meet you!
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