Case Manager, Mental Health

CASE MANAGER, MENTAL HEALTH Assertive Housing First Housing Team (AHFT)One (1) Bargaining Unit, Permanent Full-Time PositionMonday-Friday 8:30am-4:30pm, requires availability for 2 out of every 4 weekends Existing VacancyCompensation: $29.40/hour-$34.11/hour About CotaCota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.Role OverviewWe are seeking Case Manager, Mental Health in a AHFT Team who will be completing a comprehensive mental health and physical health assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks.About The TeamThe Case Manager, Mental is a member of Cota’s Assertive Housing First Team (AHFT). AHFT is an interdisciplinary team of health care professionals comprised of a program psychiatrist, nurses, peer support specialists, addictions specialists, and mental health clinicians which provides support to adults (18+ years) who are homeless in the City of Toronto and are living with a serious mental illness. The interdisciplinary team works with individuals to find safe and affordable housing based on personal preferences and provides intensive interdisciplinary team supports to assist them in maintaining housing stability and their pursuit of personal recovery.Primary ResponsibilitiesThe Case Manager’s primary duties may involve, but not necessarily be limited to:Reviewing the referral information of applicants to the programCoordinating and participating in screening interviews with applicants and their respective referral sourcesDetermining eligibility for the program and confirming acceptance of new service users into the programDeveloping a collaborative, supportive and therapeutic relationship with each designated service user for whom he/she is assigned primary responsibilityCompleting a comprehensive assessment of the nature of each service user’s unique goals and needs through collaborative engagement with each service user and their respective support networksProviding guidance and assistance to each service user in relation to the development of both a personalized Service user Safety Plan and a Recovery/Goal PlanProviding direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. These supports may include, but not necessarily be limited to:Assistance in acquiring shelter, food, income, ID and clothingSupport in the development and maintenance of ADLsAssistance in developing a healthy support networkAssistance in accessing primary healthAssistance in accessing psychiatric careAssistance in developing personal skills in the areas of budgeting, medication managementDeveloping harm reduction strategies in relation to substance useAssistance in the pursuit of educational/vocational interestsAssistance in developing personal self-management strategiesAssistance in accessing/securing safe/affordable housingResearching and/or identifying options for alternate/supplementary community services and supports as required/requestedAssisting each service user in accessing and coordinating other supports, services and appointmentsLiaising with each service user’s support network members as appropriate and where service user consent has been obtainedAssisting service users with emergency and/or crisis needs as required/appropriateAssists in coordinating and facilitating group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisitionCoordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelinesParticipating in team meetings, providing input and ideas for improving services, efficiencies, and ongoing program planningDocumentation And Data EntryDocuments all service user contacts/interactions in the appropriate service user chart according to COTA Health’s documentation guidelinesEnters data relating to service user interactions into COTA Health’s database system according to data collection guidelinesAssists with other data collection activities within the program, as determined by the Supervisor and/or TeamOther ResponsibilitiesMaintains current certification and/or up-to-date training in identified “Required Training” areas.Adheres to all COTA Health’s policies and procedures and follows established applicable program guidelines, procedures and practicesAdheres to all applicable legislation, particularly the Ontario Human Rights CodeComply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptlyWorks cooperatively, respectfully and constructively with service users, Team members, management, other service providers, and external stakeholdersEnsure that the confidentiality of service users, employees and COTA information is always maintainedUndertakes other related and/or delegated duties, as assignedQualificationsEducation & Experience:Either A combination of a post-secondary degree/diploma in a related field and 4 years direct experience, assessed as being relevant to the specific target population being servedOr, A combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed as being relevant to the specific target population being servedKnowledge & SkillsExcellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experienceExcellent clinical assessment/support skills relating to the specific target populationAdvanced understanding of the values and principles associated with Recovery Oriented/Client Centred service deliverySound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/informationAbility to design and implement group activities and facilitate group meetings. Advanced crisis management and dispute resolution skillsExcellent interpersonal and communication skills (verbal and written). High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)Good judgment and ability to work independently as well as cooperatively with othersConsistent/ reliable and flexibleAbility to recognize safety issues and follow safe work practicesDemonstrated client-centred and customer focused approachAbility to solve problems and make recommendations to resolve issuesEffective team playerSensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health, and addictionsOtherMust have access to a vehicle. (Please note that access to a vehicle means owning, borrowing, or renting the vehicle. Alternatively, using ride services, such as Uber, cab, and taxis at no cost to Cota).Application DetailsPlease complete the application below before November 6, 2025 at 4:00pm. Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.BenefitsUpon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:Extended health care Life insurance Accidental death and dismemberment insurance Dental care Travel assistance Vision care Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.Additional InformationInterview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.Thank you, Cota's HR Department.__________________________________________________________________Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca