Cash Collection Specialist - Egypt

Job Summary:The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience.Key Responsibilities: Customer Payment Follow-upContact customers with overdue payments via calls, WhatsApp, and emailsRemind customers of upcoming due dates and guide them through payment optionsEscalate delayed or disputed cases to the Supervisor for further actionCoordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases Payment Tracking & ReconciliationMaintain an updated tracker for all pending and completed paymentsVerify payment proofs received from customers before confirming collectionUpdate the system once payments are received and validatedSupport reconciliation between customer records and finance data Customer SupportProvide clear and professional responses to customer payment-related inquiriesSupport customers with payment links, invoices, or clarifications as neededEnsure all interactions are logged in Freshdesk or the assigned CRM system ReportingShare daily and weekly reports on collection progress and overdue accountsHighlight high-risk customers or repeated payment delays to the SupervisorKey Metrics (KPIs):Collection Rate (90% of collected vs. total due)Average Payment Delay (7 Days)Resolution Time for Payment QueriesAccuracy of Collection Data Updates (99.9%)RequirementsBachelor's degree2-3 years of experience in customer collections, billing, or customer serviceStrong communication skills in Arabic and English (spoken and written)Confident in handling customer follow-ups and payment discussionsProficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk)Organized, detail-oriented, and reliable under pressureProfessional and empathetic communicationPersistence and results-driven approachHigh attention to accuracy and data integrity