CB - Client Service Analyst - Analyst

Position OverviewDetails of the Division and TeamRTM CoE team is the processing unit that coordinates internally and externally between internal shareholders and clients on New Client Adoption (NCA), FSC Supplier onboarding, Know Your Client (KYC), Periodic Review for KYC and credit facility, ongoing account maintenance, ID overdue, Dormant account, reference letter etc., prepares relevant product documentation, performs the product system setup and provide service support for all CB clients in North Asia. Centrally supports the client deposit booking, internal funding booking, OD monitoring and prepare regular regulatory report etc.What We’ll Offer YouA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.You can expect:Supplemental Savings Plan on top of mandatory social security15 days of annual paid leave, plus public holiday & Flexible Working ArrangementFull ranges of commercial insurance coverage including delegated private hospitalOn-line family doctor consultation for both employee & family membersEmployee Assistance Program for both employee & family membersYour Key ResponsibilitiesSupport onshore and offshore Implementation Manager Team to implement all cash and trade products for all CB clients in north asia branches, like electronic banking, local & cross boarder pooling, ERP integration, FSC, and China e-drafts etc.Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).Generate/manage product documentations, eg: e-banking/cashpool/ebills etc. global product agreements and local products agreement, eg: e-drafts etc.Provide the e2e support for e-banking/e-drafts/ebills maintenance requestSupport any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by themTechnical setup in the product systemsmanage user acceptance test (UAT) if neededProvide the product training with clientSupport the new products rollout and implementation within North Asian countriesWorks closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.Customer interactionsMaintain contact with customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standardsProactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.Manage technical support function viaAdoption of team information/knowledgeBest practice sharingProactive problem solving andComprehensive customer/user training Internal/external migration project support, including data reviewing, migration setup in internal systems, handle functional issues arising during migration Your Skills And ExperienceUniversity graduate with minimum 3-5 years relevant banking experience with proven track record, preferably project implementation experience with basic banking product knowledge requiredSound knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal environmentKnowledge of operating systems and processes, front end customer systems as well as banking products and servicesCustomer focus and service orientedGood interpersonal skills. Ability to maintain a good professional relationship with external and internal teamsBe independent, self-starter and able to liaise with clients and internal stakeholders including senior managementTeam player and willing to share knowledgeFluent in both oral and written English.Familiar with multi OS platform, applications and experienced in data communicationProficiency in Korean is a plusHow We’ll Support YouTraining and development to help you excel in your careerA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsCoaching and support from experts in your teamFlexible working to assist you balance your personal prioritiesAbout Us And Our TeamsDeutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.