CDD - IT support technician (W/M)

Hermès Suisse SA is recruiting a Level 1 and 2 IT support technician to assist employees in Switzerland and Poland based in Zürich.Your role will be to resolve problems by telephone, remote access and on site (travel required) and deploy new devices, create user accounts and assist with local projects.Responsibilities Resolve user issues quickly and efficiently Provide an excellent level of support and communication Escalate problems to level 3 if necessary Maintain ITSM Participate in hardware inventory tracking Manage user arrivals and departures Create a database with current problem resolutions Configure and deploy new end-user equipment (laptop, IPhone, printers, etc.). Assist with project deploymentsExperienceGood knowledge and experience in the following areas Windows 10 / 11 Office 365 Active Directory TCP/IP networking / WiFi iPhone and MDM Cybersecurity awarenessYou must have..: 1 year experience in IT support Excellent written and oral communication skills Methodical and practical approach to problem solving Willing and autonomousLanguages German, English French or Italian would be a plus"Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."