Multilingual Service Desk Analyst (Latvian language) to Philippines

Position DescriptionWant to expand your experience in one of the world's largest IT and business consulting services firms?JOIN CGI PHILIPPINES! Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency. Ensure fast and accurate turnaround of work. Solve problems using agreed upon procedures. Develop a comprehensive understanding and mastery of all tools.

Remain updated on products, policy, procedure and other important operational issues. Perform other duties as assigned. Your future duties and responsibilities To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer. Follow agreed escalation procedures. To come in on time and on scheduled shift and breaks assigned by people manager. Follow rest day schedule as assigned.

Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager Inform people manager of planned/unplanned leaves. Maintain quality standards in accordance with agreed metrics. Ensure that all quality deficiencies are corrected in a timely manner for activities in your function. To submit necessary service delivery reports. cgi. com Ensure feedback is given to people manager if potential issues are detected. Ensure feedback is given to people manager if process improvement measures can be implemented. Ensure attendance at planned meetings.

This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines). Required Qualifications To Be Successful In This Role High School Diploma and/or Bachelor’s/College Degree in any field With or Without Service Desk Experience - trainings will be provided on-site Proficient in written and verbal communication in the English and Latvian language. Keen attention to detail. Proficient computer and technical skills. Solid analytical and problem-solving skills. Good process mapping ability. Proactive, service minded and able to multi-task.

What do we offer? Relocation package for international candidates (including flights and accommodation) on 1st month Processing of visa and work permit Career development in a multinational company Modern working environment Cultural interaction Good interpersonal skills (empathy, verbal dexterity, etc. )Successful candidates will enjoy these CGI benefits: Share Purchase Plan (SPP) Profit Participation Plan (PPP) Member Referral Program Provident Fund Leave entitlements Extended HMO coverage with acclaimed hospitals and clinics Group life insurance Health and Wellness programs - CGI Oxygen Special Meal Allowance (if working night shifts) Global Member Assistance Program (MAP) Corporate Social Responsibility ProgramMonthly salary (gross):

1278,82 EUR Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.