We are looking for an experienced and driven Digital Specialist Support to join a leading Banking firm. This role is key to ensuring a high-quality service for clients by managing and resolving customer requests related to accounts, products, and services. In this role, the successful candidate will handle escalated queries, maintain accurate customer records, and collaborate with teams across the bank to support a seamless customer journey. They will also contribute to the development of policies and processes, support training initiatives, and help implement industry best practices in customer care.
Candidates will provide operational guidance, coach others, influence decision-making, and take a lead on managing risk and controls in the request handling process. To be successful, the ideal candidate should bring solid experience in a customer-facing financial services role, ideally with a background supporting fiduciaries, funds, or family office clients. Strong relationship management, problem-solving skills, and a keen eye for detail are essential. This is an exciting opportunity to make a real impact in a highly collaborative and professional environment. If you like the sound of this role, apply today!Related CareersHead of Risk & ComplianceCyber Security Project OfficerFunds Manager
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
