Chat Support Specialist (Remote)

About Xpert Communications Inc.At Xpert Communications Inc., we specialize in delivering innovative communication and customer engagement solutions to businesses across diverse industries. Our mission is to connect people through technology, professionalism, and trust.We are a team of curious, creative, and collaborative professionals who admire and respect each other, and we’re passionate about providing excellent service and building long-term client relationships.Position OverviewWe are looking for a Chat Support Specialist to join our growing remote team. In this role, you’ll be the first point of contact for customers, providing assistance via online chat platforms. The ideal candidate is a strong communicator who thrives in a fast-paced digital environment, has excellent writing skills, and is committed to ensuring each customer receives timely and accurate support.This position offers flexibility, professional growth, and the opportunity to be part of a supportive and forward-thinking company.Key ResponsibilitiesRespond promptly to customer inquiries through live chat and email channels.Provide accurate information about products, services, and troubleshooting processes.Manage multiple chat conversations simultaneously while maintaining professionalism.Document all interactions and maintain detailed client records in the CRM system.Escalate complex issues to appropriate departments when necessary.Collaborate with the support and technical teams to improve response quality and client satisfaction.Proactively identify opportunities to enhance customer experience and company processes.QualificationsHigh school diploma or equivalent (Associate or Bachelor’s degree preferred).1–3 years of experience in customer support, live chat, or helpdesk roles.Excellent written communication and multitasking skills.Strong attention to detail and ability to stay calm under pressure.Tech-savvy with proficiency in chat platforms, CRM tools, and Microsoft Office/Google Workspace.Reliable internet connection and ability to work independently in a remote environment.BenefitsCompetitive pay with performance-based incentives.Flexible remote work schedule.Paid time off, holidays, and wellness days.Ongoing training and career development opportunities.Supportive and inclusive work culture.Opportunity to work with an innovative company shaping the future of communication.Why Join Xpert Communications Inc.?At Xpert Communications Inc., we don’t just connect people — we empower them. You’ll work alongside a passionate and driven team that values collaboration, creativity, and excellence. Together, we’re redefining the standard for customer engagement in the digital era.