Chief Information Officer

Key Responsibilities1. IT Strategy, Governance & Architecture AlignmentTranslate Strategy 2030 into a future-ready IT foundation that supports the Procurement Orchestration Platform 2.0, multi-client data lake, and horizontal operating model.Establish and run a modern IT governance model aligned with cross-functional GEB priorities (TOM, Tech & Data, Talent, Multi-engine).Own the enterprise architecture, ensuring full alignment with the CTO’s platform blueprint (Data Lake, integration layer, trust layer, vertical LLM, procurement platform).Implement the IT components needed for scalability, standardization, simplification, and automation, supporting efficiency improvements of +20% EBITDA margin.2. IT Operations & Infrastructure LeadershipOperate a stable, cloud-only global infrastructure as defined in the Tech Services 2030 SEP.Own end-to-end IT operations: networks, cloud, identity and access, service desk, workplace, asset management, EUC, and service management.Deliver >90% SLA compliance, <12 critical incidents annually, and significant service improvement benchmarks.Oversee IT operations readiness for the scalable TOM, global delivery centers, and new office rollouts across Americas, EMEA, and APAC.Lead integration of new clients and regions into the enterprise IT landscape in line with the new multi-client model.3. Enterprise Applications & Digital WorkplaceOwn the full landscape of enterprise applications (ERP, CRM, HRIS, procurement systems, collaboration tools).Modernize and consolidate applications to fit the multi-client global platform model, eliminating fragmentation and reducing IT OPEX / Cash Out as defined in the SEP financials.Accelerate integration with the Smart Connect Portal, Workflow Engines, and best-of-breed digital ecosystem partners (OutSystems, Archlet, Apadua, Sievo, ...).Drive user-centric workplace redesign with modern productivity tooling supporting a global professional services culture.4. Cybersecurity, Data Protection & IT Risk ManagementOwn and deliver the company-wide security posture, aligned with the Cyber & IT Security strategic priorities (SOC 2, IS27001).Lead regulatory-grade cyber governance, including continuous improvement of maturity levels.Implement “security by design & default” in all IT systems, data flows, and cloud environments.Ensure compliance across geographies, including data residency, client audit requirements, and multi-client data segregation and trust mechanisms demanded by Platform 2.0.Oversee BCP/DR, cyber hygiene, incident management, and third-party risk management.5. Budgeting, Vendor Management & Cost OptimizationOwn the full global IT OPEX, CAPEX, and PEX spend categories as per Tech Services financial drill-down.Optimize cost structures through cloud rationalization, contract consolidation, automation, and improved license governance.Ensure strategic vendor partnerships (Microsoft, Datamatics, Kyndryl, etc.) are governed effectively and tied to business value.Support the CTO in achieving the Strategy 2030 efficiency targets of +20% EBITDA margin and IT cost improvements.6. Leadership, Team Development & Cross-Functional CollaborationLead global IT teams across Switzerland, Romania, India, and future locations.Instill a professional services mindset, aligned with the cultural expectations of Strategy 2030Work closely with Managed Services, Transformation Services, Markets, HR, Legal & Compliance, Finance, Security, and Data & AI.Serve as the “IT voice” in cross-functional steering forums (TOM, Tech & Data engines, Multi-engine, Governance).Required Qualifications10+ years in enterprise IT leadership, ideally in global, regulated, or professional services organizations.Proven expertise in cloud-only redesigns, multi-region IT operations, and zero-trust security models.Demonstrated experience enabling AI, data, platform, or digital transformation programs.Background interfacing with C-level and Boards in high-stakes security and operational contexts.Strong understanding of procurement platforms, multi-client environments, or enterprise SaaS ecosystems is a plus.Familiarity with SOC 2, CIS frameworks, TPRM environments, ESG reporting, and global data protection laws.Personal AttributesThrives in a fast-scaling, high-pressure, multi-client technology environment.Exceptionally strong in execution, structure, predictability, and operational discipline.Pragmatic decision-maker with a “fix first, optimize second” mentality.Communicates crisply at all levels: operational teams, clients, GEB, Board.Entrepreneurial mindset aligned with our ambition to become a tech-based powerhouse.