Chief of Staff, Customer Success

About Our ClientOur client is an AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. It enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.With a top-rated customer success team recognized on G2, the organization partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands, it ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.Our client's growth has been recognized by industry accolades, all thanks to the hard work from its global employees!About the RoleThe Chief of Staff will support the VP of Global Customer Success and VP of Services & Support, ensuring smooth alignment and execution across post-sale customer experience functions. Reporting to the Chief of Staff to the CRO, this role acts as a strategic partner and operator, turning leadership goals into actionable plans, coordinating cross-functional initiatives, and maintaining focus and accountability within the teams.Ideal for someone skilled in both strategic thinking and operational execution, this position offers visibility into a high-growth SaaS company, close collaboration with senior leadership, and the chance to make a direct impact on customer-facing priorities.What You’ll AccomplishDrive Strategic Alignment: Partner with the VPs of Customer Success and Services & Support to set strategic priorities, structure leadership planning, and ensure alignment across GTM, Product, and Operations teamsOperationalize Priorities: Translate leadership goals into clear workstreams with defined owners, timelines, and outcomes—ensuring cross-functional programs move from concept to measurable impactOwn Business Cadence: Build and manage operating rhythms including QBRs, business reviews, forecasting sessions, and leadership meetings—driving accountability and follow-through on key deliverablesPartner Across Functions: Act as a connector between post-sale functions (Customer Success, Services, Support) and other GTM teams (Sales, Marketing, RevOps), facilitating communication and collaborationSupport Executive Decision-Making: Prepare materials and insights for leadership discussions, identify risks and trade-offs, and ensure the right information flows to the right stakeholders at the right timeStrengthen Execution Discipline: Introduce frameworks, dashboards, and processes that improve transparency, speed, and consistency in how the organization operates and measures successAct as a Force Multiplier: Serve as an extension of GTM executives—anticipating needs, managing competing priorities, and keeping the organization focused on what matters mostYour Expertise5-7+ years of experience in roles blending strategy, operations, and program management, such as: consulting, GTM Strategy, GTM Operations, Chief of Staff, or Strategic Program Management within a high-growth SaaS companyProven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalfTrack record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planningStrong business acumen and comfort interpreting and communicating metrics, performance data, and strategic prioritiesExcellent written and verbal communication skills, with the ability to create executive-ready materialsAdept at building relationships and influencing stakeholders at all levelsComfortable working independently, anticipating needs, and driving work forward without heavy directionFamiliarity with SaaS GTM motions (sales, renewal, expansion), metrics, or program management; experience in Customer Success or related go-to-market functions is a plusProficiency in tools like Google Workspace, Slack, and SalesforceAdditional InformationOur client offers competitive perks and benefits, from health & wellness to equity, to help employees bring their best selves to work.For US based applicants:The US base salary range for this full-time position is $150k - 200k annually + equity + benefitsEquity is a substantial part of the total compensation packageSalary ranges are determined by role, level and locationCompany ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Success is defined by customer successAct Like an Owner - Take responsibility for the organization’s successNote:“We are not the EOR (Employer of Record) for this position. 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