Chief Operating Officer

Location: Dubai, UAEEmployment Type: Full TimeIndustry: F&B • Franchising • Manufacturing • Multi-Unit QSR • Multi-Country OpsTravel: Australia & MalaysiaSalary Range: 30,000 - 50,000 AED per month + expansion & KPI bonusesAbout UsCapital G Group is a fast-scaling international organisation with business verticals across F&B, marketing, manufacturing, licensing, and media.Our F&B holdings division is responsible for:Christo’s (fast-growing QSR brand)Franchise expansion across Australia & Southeast AsiaManufacturing & wholesale of sauces/premixesNew concept launches and acquisitionsWe are scaling Christo's with a target of >15 franchise locations in Perth Australia over 2026, followed by interstate expansion. Concurrently, we are building our other business verticals within the group.We are hiring a world-class COO to build, scale, and lead the groups operations ecosystem.The RoleThe COO will lead group-wide operations across Australia, Malaysia, and the UAE.You will turn the vision into a high-performance operational system, building the infrastructure, teams, and processes needed to scale a franchise-driven QSR network and manufacturing division, as well as build the foundations for our marketing and media group.This is a builder role suited to an operator who thrives in fast-growth, multi-market environments.What You Will LeadF&B & Franchise OperationsScale Christo’s to >15 Perth locations + interstate entryBuild end-to-end systems, including franchise onboarding, training, and supportLead Area Managers, Store Managers, and multi-unit ops teamsDrive unit economics, labour/COGS control, QA and SOP complianceOwn new store opening systems and launch executionManufacturing & WholesaleOversee sauce, premix, and product manufacturingBuild supply chain, packaging, QC, and distribution systemsManage warehouse, production, and logistics operationsCorporate Operations Build and lead Aus operations (operations, licensed brands and franchise growth)Build and lead KL operations (support office, licensed brands and franchise growth)Build and lead Dubai operations (HQ)Implement group-wide systemsBuild cross-country operating rhythms and reporting structuresMarketing Operations AlignmentSupport operational delivery for the marketing verticalEnsure agency workflows, SLAs, and reporting align with brand launches, franchise growth, and store marketing needsWhat You’ll BuildA franchise-first operational engineFranchise, QA, safety, and compliance systemsManufacturing consistency and supply chainRegional leadership structuresHigh-performance teams across each territoryWeekly operating rhythms, KPIs, dashboards & reportingA scalable organisational structure for a multi-brand, multi-territory groupKey Performance IndicatorsFranchise partner profitability & performanceStore-level profitabilityQA audit scores across the networkStore opening timelines & rollout milestonesManufacturing and wholesale cost efficiency & QCKL/Dubai compliance & operational accuracyTeam performance, hiring quality & leadership rhythmWho We’re Looking ForExperience scaling multi-unit F&B or franchise systemsExposure to manufacturing, supply chain, or FMCGProven ability to lead large scale operationsStrong P&L ownership and financial disciplineSystems-driven, operationally aggressive, and highly organisedAble to build teams, processes, and structure in fast growthComfortable travelling and leading across territoriesThis role suits a high-performance operator who wants to help grow a regional powerhouse.What We OfferDubai-based executive roleCompetitive compensation + performance bonusesEquity potentialWork directly with a fast-scaling founder/CEOOpportunity to build a global operations machine from the ground upHow to ApplyPlease submit:• Your CV or LinkedIn profile• A brief note outlining your experience scaling multi-unit, franchise operations, or other similar operations.• An example of an operational challenge you solved with measurable resultsAll applications will be handled in strict confidence.