Chief Operating Officer

About the Company: INOI is an international technology company that integrates hardware, digital platform, and services to bring safe and easy user experience. We create affordable and instant access to digital and financial inclusion for people, families, and communities in underserved and emerging markets — empower every customer to become an active part of digital economy, grow income, build credit history, and achieve sustainable financial progress. We commit to deliver excellent services with real value, speed, and precision — build trust, loyalty, and drive success for our customers to do more, own more, earn more, and live more.Job Title: Chief Operating Officer (COO)Job Summary:We are seeking an experienced Chief Operating Officer to lead the operational scale-up of our smartphone distribution business with embedded fintech services. The ideal candidate will have a proven track record in building operational systems from scratch, scaling in emerging markets, and managing logistics and fintech integration. This is a high-impact, international role based in Dubai, with frequent travel to key markets across Africa, Asia, and Latin America.Key Responsibilities:Design and implement automated operational infrastructure (logistics, warehousing, delivery, customer support, fintech activation).Standardize and document operational procedures across all countries.Build and manage the Dubai HQ operational team and lead hiring for local teams in key markets.Establish cross-regional communication and reporting frameworks.Oversee smartphone and SIM supply chain management.Ensure seamless after-sales support, including warranty, replacements, and service.Collaborate with internal tech teams and local fintech partners to integrate microloan, leasing, and wallet services into devices.Define KPIs, build performance dashboards, and ensure consistent service quality across regions.Qualifications:Proven operations leadership experience, ideally in mobile, telecom, fintech, or logistics sectors.Strong background in setting up and scaling systems in emerging markets.Deep understanding of distribution networks and field service operations.Excellent leadership, problem-solving, and execution abilities.Fluent in English; additional languages such as French, Spanish, or Swahili are a plus.Willingness to travel extensively to new and active markets.