Chief Operating Officer

About us:INTELLECTUS is one of the most trusted educational service providers in Lithuania — we build great products and deliver an NPS of 82 with a 9.4/10 satisfaction score.With 16 years of experience and a 29% CAGR over the last four years, we’ve more than doubled our revenue, and earned trust of thousands of B2C learners and major B2B clients. From English language schools for adults and businesses, to tutoring services, kids’ summer camps, and language clubs in kindergartens — we’re building the leading education platform for every family member, at every stage of life.Now, we’re looking for a Chief Operating Officer - driving operational excellence, scaling processes, and building a high‑performing, people‑centric culture.What we are looking for?A strategic, hands-on Chief Operating Officer with 5+ years’ leadership experience - exceling at scaling operations, optimizing processes, and building high-performing teams. You balance data-driven decision-making with empathy, drive cross-functional execution, and turn strategy into repeatable, efficient results while safeguarding our collaborative, innovative culture.What you’ll own• Operating strategy: build and execute a multi-year plan for growth and profitability.• Revenue ownership: oversee sales operations, pricing, pipeline management, and customer acquisition strategies in collaboration with Sales and Finance.• Processes: document, simplify, and continuously improve core workflows.• Metrics: set KPI/OKRs, create clear dashboards, and run a consistent operating cadence.• Forecasting & capacity: plan demand, headcount, and workloads to meet SLAs and deadlines.• Costs & budget: manage the company-wide budget (CAPEX and OPEX), optimize spend and vendors, ensure healthy unit economics.• Execution: coordinate cross-functionally, remove blockers, and drive accountability.• Quality & risk: implement controls, audits, incident response, and compliance.• Tooling & automation: select the systems stack and automate repetitive work.• Customer experience: raise NPS/CSAT through service design and feedback loops.• Talent & org design: build high-performing teams, clarify roles, and develop managers.• Change management: lead clear communication, training, and adoption for new processes.• Continuous improvement: run experiments and scale what measurably works.The perfect candidate should have:• 5+ years in operations leadership with experience driving business growth.• Proven track record in strategic business planning and managing company-wide budgets (CAPEX, OPEX), forecasting, and unit economics.• Ability to build and execute operating strategy, KPI/OKRs, and a strong operating cadence.• Strong skills in process optimization, lead-to-cash, vendor and cost management.• Experience implementing tools/systems and automating workflows.• Excellent program/project management; results- and deadline-driven.• Data-driven decision-making, strong analytical skills, and financial acumen.• Ability to coordinate cross-functionally, communicate clearly, and lead change.• Experience in quality, risk, and compliance management.• Proven people leadership: team building, talent development, and role clarity.• Fluency in Lithuanian and English.What we offer in return:Salary: €5,000–€6,000 gross/month + annual performance bonus tied to results.Real influence - a seat at the leadership table with the mandate to design, scale and continuously improve company operations.A friendly, fast-moving team with room to experiment and learn.Hybrid work (office first), flexible hours, professional development allowanceEmployee discounts on language courses and other services.Extra paid vacationFree parkingWe’re excited to find a passionate and creative leader like you - join us and make a real impact in shaping our vibrant team and inspiring learning journeys!