Chief Operating Officer

We are looking for a dynamic, forward-thinking and highly strategic Chief Operating Officer (COO) to lead the development and execution of an Operations and IT strategy that enables business growth, operational excellence and client-centric service delivery. This is a Senior Executive role suited to a visionary leader with deep operational expertise, strong commercial acumen, and a proven track record in the insurance or financial services industry. If you’re passionate about building strong teams, optimising processes, and shaping operational strategy in the insurance space, this could be your next big move.Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.Role PurposeThis role offers an opportunity to shape operational strategy at a country level, influence business performance, and contribute to sustainable growth in a respected organisation committed to excellence, integrity and client value.RequirementsBachelor’s Degree in Finance, Economics, Business Management or any related field.Postgraduate degree in Commerce or Business Management would be an added advantage.COP Life Insurance certificate advantageous.8 – 10 years’ experience in management, with at least 2 – 4 years at senior executive level in the insurance or financial services industry.3–5 years senior management experience in insurance or financial services.Strong understanding of the legislative and regulatory environment governing the insurance industry.Proven experience leading Operations, IT enablement, process optimisation and client service functions.Duties & ResponsibilitiesOperational Strategy & ExcellenceDevelop and implement a robust operations management strategy aligned to business objectives.Drive operational excellence across processes, systems and people.Oversee IT infrastructure and data analytical platforms to support operational efficiency.Keep abreast of legislative, regulatory and technology developments to ensure sustainable business practices.Lead implementation of initiatives that improve operational efficiencies and reduce risk.Develop standard operating procedures and ensure successful operationalisation of products and solutions.Client Experience & Stakeholder EngagementChampion client centricity within the operations environment.Build and strengthen internal and external stakeholder relationships.Analyse client service metrics to inform business improvements and align service offerings to emerging client needs.Ensure delivery on service level agreements and embed a culture of exceptional service.Leadership & People ManagementFoster a positive, high-performance culture that energises teams and encourages innovation.Lead and inspire a diverse team through mentorship, coaching and development.Implement effective people management processes, workforce planning and performance management.Build leadership bench strength and support continuous learning and growth.Financial, Governance & Risk ManagementOversee budgeting and financial controls within the operations function.Implement risk management, governance and compliance standards.Manage complex financial issues and contribute to policy development.Investigate non-compliance and ensure corrective measures are implemented.CompetenciesBusiness AcumenDrive for ResultsCollaborationImpact & InfluenceChange Leadership & InnovationDiversity & InclusivenessRelationship BuildingAnalytical ThinkingMotivating & Inspiring TeamsGrowing Talent