Children's and Young People's Health and Wellbeing Coach

Job SummaryThe Young Person Link Worker is a vital member of the Berkeley Vale PCN team, acting as a bridge between primary care, young people, their families, and community services. This role supports young people (typically aged between 11 and 25) who present with social, emotional, and mental health concerns by providing early intervention, assessment, personalized support planning, and onward referrals.Main duties of the jobThis position goes beyond traditional "signposting," involving mental health triage, short-term low-level support, navigation of neurodiversity pathways, and liaison with schools and external agencies. The Link Worker also plays a key role in managing referrals for local youth projects and maintaining clear communication channels between GP practices, schools, parents, and statutory services.About UsThis is an exciting opportunity to join the Berkeley Vale Primary Care Networks team of dedicated professionals. The role is based at May Lane Surgery and covers patients at both May Lane and Cam & Uley Surgeries. Both sites are located near the market town of Dursley, Gloucestershire.We are looking for an enthusiastic, empathetic, and well-organised individual to join our team.Ideally, we are seeking someone who can work 30 hours per week across 4 days.Interviews are expected to take place on 6th November 2025.DetailsDate posted07 October 2025Pay schemeOtherSalary£16.50 to £17.38 an hourContractPermanentWorking patternPart-timeReference numberA0613-25-0004Job locationsMay LaneDursleyGloucestershireGL11 4JNCam & Uley Family PracticeGlebelandsCamDursleyGloucestershireGL11 5NEJob DescriptionJob responsibilitiesMental Health Triage & SupportReceive referrals from GPs and receptionists via clinical tasks or email.Conduct triage via telephone or face-to-face assessments with young people and/or their parents.Signpost or refer to external services (e.g., CAMHS, counselling, mentoring, Early Help).Provide follow-up calls (4-12 weeks later) to ensure referrals have been actioned and additional needs addressed.Offer short-term, low-level 1:1 support where appropriate (e.g., weekly sessions with six-week reviews).Liaise with schools, Early Help teams, and other professionals to ensure a joined-up approach to care.Escalate safeguarding concerns in line with PCN and practice policies. Neurodiversity Pathway SupportManage referrals related to suspected ADHD/ASD, including guidance on Gloucestershire NHS pathways and Right to Choose options.Signpost and complete referral paperwork and administration.Liaise with parents, carers, and schools to track referral progress.Support families in navigating long wait times and encourage collaboration with school SENCOs.Maintain up-to-date knowledge of national and local neurodiversity resources and share this with practice staff.Social Prescribing & Community ConnectionCollaborate with young people to create personalised care plans addressing practical, social, and emotional needs.Connect young people to local groups, mentoring schemes, counselling, youth PPG group and other non-medical support services.Provide advocacy when needed, such as attending appointments or assisting with service applications.Collaboration & Process DevelopmentWork closely with GPs, receptionists, and admin staff to develop robust and consistent referral processes.Share information on common themes to support PCN planning.Help shape future service delivery by identifying gaps and suggesting improvements.Record Keeping & ReportingMaintain a secure caseload and accurate clinical records.Regularly update the practice team on patient progress and outstanding actions.Contribute data for PCN reporting and quality improvement initiatives.Job DescriptionJob responsibilitiesMental Health Triage & SupportReceive referrals from GPs and receptionists via clinical tasks or email.Conduct triage via telephone or face-to-face assessments with young people and/or their parents.Signpost or refer to external services (e.g., CAMHS, counselling, mentoring, Early Help).Provide follow-up calls (4-12 weeks later) to ensure referrals have been actioned and additional needs addressed.Offer short-term, low-level 1:1 support where appropriate (e.g., weekly sessions with six-week reviews).Liaise with schools, Early Help teams, and other professionals to ensure a joined-up approach to care.Escalate safeguarding concerns in line with PCN and practice policies. Neurodiversity Pathway SupportManage referrals related to suspected ADHD/ASD, including guidance on Gloucestershire NHS pathways and Right to Choose options.Signpost and complete referral paperwork and administration.Liaise with parents, carers, and schools to track referral progress.Support families in navigating long wait times and encourage collaboration with school SENCOs.Maintain up-to-date knowledge of national and local neurodiversity resources and share this with practice staff.Social Prescribing & Community ConnectionCollaborate with young people to create personalised care plans addressing practical, social, and emotional needs.Connect young people to local groups, mentoring schemes, counselling, youth PPG group and other non-medical support services.Provide advocacy when needed, such as attending appointments or assisting with service applications.Collaboration & Process DevelopmentWork closely with GPs, receptionists, and admin staff to develop robust and consistent referral processes.Share information on common themes to support PCN planning.Help shape future service delivery by identifying gaps and suggesting improvements.Record Keeping & ReportingMaintain a secure caseload and accurate clinical records.Regularly update the practice team on patient progress and outstanding actions.Contribute data for PCN reporting and quality improvement initiatives.Person SpecificationQualificationsEssentialEvidence of a sound level of education.DesirableQualifications based around working with children and young people.ExperienceEssentialExperience working with children and young people in health, education, or community settings.Strong triage, assessment, and case management skills.Knowledge of local and national mental health and neurodiversity pathways, or the ability to learn quickly.Excellent communication and listening skills, with the ability to build trust rapidly.Ability to manage a high-volume caseload and prioritise effectively.Skilled in multi-agency working, with experience liaising with schools, parents, and statutory services.Competent in IT systems and secure record keeping.Commitment to safeguarding, confidentiality, and equality, diversity & inclusion.DesirableExperience delivering low-level therapeutic interventions (e.g., CBT-based approaches, mentoring).Mental Health First Aid or equivalent training.Knowledge of Right to Choose and local referral pathways for ADHD/ASD assessments.Person SpecificationEssentialExperience working with children and young people in health, education, or community settings.Strong triage, assessment, and case management skills.Knowledge of local and national mental health and neurodiversity pathways, or the ability to learn quickly.Excellent communication and listening skills, with the ability to build trust rapidly.Ability to manage a high-volume caseload and prioritise effectively.Skilled in multi-agency working, with experience liaising with schools, parents, and statutory services.Competent in IT systems and secure record keeping.Commitment to safeguarding, confidentiality, and equality, diversity & inclusion.DesirableExperience delivering low-level therapeutic interventions (e.g., CBT-based approaches, mentoring).Mental Health First Aid or equivalent training.Knowledge of Right to Choose and local referral pathways for ADHD/ASD assessments.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMay Lane SurgeryAddressMay LaneDursleyGloucestershireGL11 4JNEmployer's websitehttps://maylanesurgery.co.uk/ (Opens in a new tab)Employer detailsEmployer nameMay Lane SurgeryAddressMay LaneDursleyGloucestershireGL11 4JNEmployer's websitehttps://maylanesurgery.co.uk/ (Opens in a new tab)