CIC System & Technology Specialist - Service Operations

Job description: Your ProfileWe are looking for a proactive service-oriented professional, a tech-savvy who is passionate about digital tools and their impact on customer experience and operational efficiency.Education and Mindset:A Master’s degree in a relevant field (e.g., Information Systems, Engineering, Business Technology), technical skills and understanding of the HVAC industry is a plus, but not a strict requirement.The person should: Possess knowledge of or a strong interest in learning about AI, emerging technologies, and digital service tools, with a focus on their practical application in customer service environments. Demonstrate the ability to quickly adapt to new technologies and integrate them effectively into daily operations. Be capable of translating complex technical concepts into clear, simple language for non-technical stakeholders. Apply a structured and methodical approach to problem-solving, analysis, and communication. Required Skills and Experience: Experience with self-service platforms, or chatbot technologies. Strong understanding of service operations and digital transformation. Ability to manage system roll-outs and coordinate with cross-functional teams. Analytical mindset with the ability to assess tool performance and efficiency gains. Excellent communication and stakeholder engagement skills. Desired Skills and Experience: Familiarity with systems and channels used by Contact Center teams (e.g., Salesforce, SAP, Genesis, different Knowledge bases, Whatsapp). Experience managing or supporting process improvement initiatives. Experience with customer feedback analysis and reporting. Experience working in or with Contact Centers or customer service environments. Familiarity with AI-driven tools, app development, or automation in service contexts. Experience in change management or supporting digital transformation initiatives. Experience working in or with Contact Centers or in Customer Service environments is a strong plus. Alternatively, a demonstrated interest in customer experience is highly valued.   Our offerAt Daikin you can count on a varied job, with an international market leader which encourages people to work together and develop. We can offer you a permanent contract. From the very beginning you can count on thorough training and intensive support. Your competitive salary is complemented by a package of extra-legal benefits. Colleagues get the possibility to work from home 2 days every week.meel.l@daikineurope.com