Claims Operations Manager

UK Claims Operations Manager – Leading Insurance GroupLocation: Leeds or Manchester (hybrid)Salary: Up to ~£80,000 + bonus + benefitsConfidential SearchA market-leading insurance business is seeking a UK Claims Operations Manager to play a key role in shaping and elevating its claims function. Reporting to the senior leadership team, this is a pivotal role driving operational excellence, MI/reporting, delegated authority oversight and continuous improvement across the UK claims organisation.You’ll lead a multi-disciplinary central claims operations team and be a critical partner across the business, ensuring outstanding customer experience, service delivery and operational performance.Key ResponsibilitiesLead and develop a centralised claims operations teamOversee claims administration, workflow management and SLA adherenceDrive operational performance, governance, process improvement and resource planningLead MI & data reporting across claims (weekly/monthly dashboards, KPIs, DA performance)Own delegated authority oversight, ensuring control, compliance and qualityEnhance customer experience through continuous improvement and audit programmesPartner with senior leadership and support firm-wide initiatives and regulatory programmesWhat We’re Looking ForStrong experience in claims operations within insuranceProven people leadership capabilityTrack record driving operational change and process improvementMI/data reporting capability and comfort working with metricsExcellent communication, collaboration and stakeholder skillsA genuine passion for improving service delivery and claims outcomesThis is an opportunity to join a high-performing, values-driven organisation with a strong people-first culture, exceptional leadership visibility and scope to make a meaningful impact.If you’re interested in a confidential conversation, please get in touch or apply directly — or feel free to recommend someone from your network.