Claims Team Lead

About UsAt Fidelity Life, we’ve been safeguarding the way of life for New Zealanders for over 50 years. As a proudly New Zealand-owned life insurer, we’re deeply committed to our people, our customers, and our country’s future. We’re on a mission to make a meaningful difference in the lives of Kiwis—and we’re looking for a passionate and experienced leader to help us do just that.Role OverviewAs our new Team Leader – Lump Sum Claims, you’ll lead a high-performing team of Claims professionals, guiding them to deliver exceptional service and empathetic support to our customers and advisers. You’ll play a key role in ensuring our claims promise is upheld and in line with our Good Customer Principles and regulatory obligations.This is a fantastic opportunity to step into a leadership role where your people skills, insurance knowledge, and strategic mindset will make a real impact.Key Responsibilities Leadership & DevelopmentInspire, coach, and empower your team to reach their full potentialDrive performance to meet strategic goals and service level agreementsFoster a culture of collaboration, accountability, and continuous improvementClaims ManagementOversee the assessment and management of Lump Sum claimsEnsure timely, accurate, and empathetic communication with customers and advisersManage team workflows and priorities, especially during periods of leave or high volumeOperational ExcellenceAlign processes with our claims strategy and customer experience goalsIdentify and implement improvements to enhance efficiency and service deliveryAuthorise assessments within delegated authority levelsWhat We’re Looking For NCEA Level 3 or equivalent (required)Tertiary qualification in Business, Finance, or Insurance preferred2+ years in the insurance industry, ideally within a claims environmentExperience working with third-party providers such as lawyers, medical experts, and regulatorsLeadership or coaching training is a plusExcellent time management and multitasking abilitiesWhy Join Us?We’re more than just a life insurer—we’re a purpose-driven business that puts people first.We offer:Flexible hybrid workingLife, Trauma and South Cross Health Insurance BenefitsOpportunities for professional growthA purpose-driven culture where you can truly make a differenceFidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.