Clerical Coordinator - Health Records

Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Clerical Coordinator to join our Health Information Services team.Reporting Relationship: Manager, Health Information Services Permanent Fulltime Hours of Work: Must be available for 8-hour day shifts, weekdays Employee Group: LiUNA Location: Wilson Site Hourly Rate Range: 35.178 - 36.208Responsibilities Include, But Are Not Limited To Co-ordinates daily clerical operations and assignments. Assists the Manager in the co-ordination, prioritizing, assigning and monitoring of clerical tasks to support departmental efficiency. Assists with facilitating and/or problem solving to resolve issues within the scope of the role including the balancing of workload and escalates unresolved concerns to the attention of the manager. Acts as the lead support for scanning and electronic filing of patient records. Monitor physician record completion and manage follow-up communications regarding outstanding documentation. Prepare and maintain reports and spreadsheets tracking performance indicators. Assists the Manager with the preparation and posting of staff schedules, adhering to collective agreement(s). Assists with the preparation of clerical processes and maintains same, ensuring adherence to hospital policies, legislation and accreditation standards. Participate in audits and quality improvement initiatives. Assists with coordinating functions for the orientation/training of new staff and supports departmental training. Coordinates research request, as required. Orders and restocks office and equipment supplies. Responsible for coverage, as required for planned or unplanned staff absence. Limited coverage of release of information desk. Performs other related duties, as assigned. Requirements Minimum 3 years (full-time equivalent) recent and relevant health records experience in an acute care facility. Demonstrated team leader ability Post-secondary education in health information management, or related field, or equivalent combination of education and experience relevant to the role. Experience with computerized patient charting systems, MEDITECH experience preferred. Demonstrated knowledge of Terminal Digit Filing. Demonstrated computer proficiency including Microsoft 365 programs. Exceptional communication skills, both oral and written. Ability to effectively interact and provide excellent customer service with professionals of various disciplines and effectively respond to concerns that arise. Ability to deal courteously and tactfully with patients, physicians and staff. Excellent organizational and problem-solving skills. Ability to work autonomously as well as in a team setting. Detail oriented and effectively able to re-establish priorities, as needed Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations. Applicant may be required to successfully complete administrative and health records competency testing. Excellent attendance and discipline free record required. Interested applicants are required to submit an Internal Application form to Human Resources before the closing date. Internal Applications that are incomplete or contain incorrect information may not be considered. We thank all candidates that apply but only qualified candidates will be contacted for an interview. Why choose Humber River Health? At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.