Service Coordinator

Reference #: 5001136690906Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. Cleveland Brothers Equipment Co. , Inc. , your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals. Position SummaryUnder general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Erie shop by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions:

Open & close master and sub work ordersEnter time into Time Collection System and prepare and process required paperworkOrder & distribute materials for shop personnelResearch literatureVerify, record, maintain, & submit specific service shop recordsSubstitute for other positions and other functions as assigned by necessityPrimary ResponsibilitiesThis position may perform any combination of the following duties:

Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and schedulingEnter personnel time into time collection system and generate all required paperworkAdvise concerned parties on status of jobsGenerate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product linesResearch part numbers from data base, and computer inventory recordsMaintain up-to-date files of product catalogues and technical dataOrder parts by computer for repairs from either inside or outside the Company and oversee distributionAccept payments for servicesKeep logs of repairs performed, customer calls, and parts requiredCompile reports on service employees hours, repair time on customer equipment, and machine historyInitiate warranty claims and credit unused or defective parts against work ordersSchedule repair work in absence of supervisionCoordinate record keeping with sales and administrative personnelReceive payments and credit to work order when completedOperate basic office equipment * Perform other work related duties as requiredThorough understanding of shop practices and procedures focusing on work order processesKnowledge of product and part inventory, diesel and gas enginesWorking skills in researching and ordering of parts coupled with computer supported clerical abilityProven ability to organize and prioritize work based on time constraintsStrong communication skills for dealing with customers and fellow employeesSkills / Knowledge / QualificationsClerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

Why Join The Cleveland Brothers TeamMarket Leading Benefits Package: ** Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. Advancement: ** Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company. Stability: ** Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About UsFor nearly 80 years, Cleveland Brothers Equipment Co. , Inc. has proudly served as the exclusive Cat dealer for western, central, and northeast Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trus ed partner in the construction, mining, forestry, and agricultural sectors. From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service. Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines, generators, and full truck service, all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www. ClevelandBrothers. com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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