Client Care Specialist

🌟 Join the AgentLocator Team as a Client Care Specialist!About UsAgentLocator is a Canadian-based company with offices in Sarajevo, dedicated to helping real estate agents across Canada and the U.S. grow their businesses.We provide powerful lead generation tools and marketing systems that turn website visitors into active leads — and our proven LeadGen formula has already helped hundreds of agents boost their exposure, close more deals, and scale their success.About the RoleWe’re looking for a dynamic, empathetic, and solution-oriented Client Care Specialist to help us nurture and retain our amazing clients.In this role, you’ll be the go-to person for real estate agents who rely on our tools daily — helping them resolve issues, offering strategic solutions, and ensuring they get the most value from our platform.This position is perfect for someone who’s passionate about customer success, loves problem-solving, and thrives on creating win-win outcomes. 🕒 Working hours: 3 PM – 11 PM CET (aligned with Canadian time zones)🌍 Location: Remote (applicants must reside in Bosnia and Herzegovina for legal and tax reasons)🚀 What You’ll DoCommunicate daily (via phone, email, and chat) with real estate agents using AgentLocatorEngage with clients who may be considering canceling — understand their pain points and find tailored solutionsActively listen to identify issues, gather insights, and resolve service-related challengesRecommend improvements or new solutions that align with client goalsCollaborate with internal departments to ensure smooth and transparent communicationDevelop retention strategies based on client feedback and behaviorIdentify upsell opportunities that genuinely help clients grow their business💡 What We’re Looking ForExcellent spoken and written English (C1 level or higher)Strong negotiation and persuasion skillsEmpathetic listener with the ability to ask the right questionsGreat problem-solving and analytical thinking skillsCalm, professional approach in challenging situationsConflict resolution skills and emotional intelligenceAbility to balance client needs with company goals🎁 What You’ll GetA friendly, collaborative, and growth-oriented teamAccess to in-house training and mentorship from industry expertsContinuous professional development opportunitiesCompetitive salaryA workplace that values initiative, creativity, and personal growthIf you’re passionate about helping clients succeed and want to be part of a team that’s shaping the future of real estate marketing — we’d love to meet you!👉 Click “Easy Apply” and send us your best CV.